At Jason’s Plecos & Cichlids LLC, we take great care when preparing and shipping live fish. Shipping live animals requires proper packing, oxygen, temperature control, insulated boxes, and expedited transportation.
Please review the information below before placing your order.
The price of shipping is not included in the listed price of the fish unless specifically stated otherwise.
Shipping costs depend on:
Large fish or large orders may require oversized or multiple boxes.
We ship live fish using UPS Next Day Air.
UPS shipping charges must be paid to Jason’s Plecos & Cichlids LLC before shipment.
When approved in advance, customers may be allowed to provide an eligible prepaid UPS shipping label.
A UPS tracking number will be provided when your shipping label is created.
We also ship eligible fish using Southwest Airlines Cargo.
Southwest Cargo shipments are sent using Next Flight Guaranteed (NFG) service.
Some larger fish may need to be shipped by airline cargo because of their size, required box size, or the cost and safety of overnight shipping.
When Southwest Cargo is not available for a destination, Delta Cargo or another approved shipping method may be used when available.
These prices are estimates only.
Actual cargo charges depend on the destination, number of boxes, weight, dimensions, and current airline rates.
We normally do not know the exact cargo charge until the shipment is prepared and checked in with the airline.
Southwest Cargo or Delta Cargo shipping charges are generally paid by the customer when picking up the shipment at the destination cargo facility.
We will provide you with an Air Waybill (AWB) number.
You may be required to:
Payment methods accepted by individual cargo facilities may vary.
Airline schedules can change because of weather, aircraft changes, cargo availability, delays, cancellations, or other circumstances outside our control.
We make every reasonable effort to select the safest and most practical flight available.
Customers are responsible for monitoring their AWB and flight information and being ready to pick up their fish when the shipment becomes available for pickup.Do not wait for the airline to call you before heading to the cargo facility.
Please review our Live Arrival Guarantee & DOA Protection Policy for cargo pickup requirements and claim deadlines.
Every shipment is packed based on the species, size of the fish, weather conditions, destination, and shipping method.
Depending on the shipment, we may use:
Our goal is to give every fish the safest possible trip.
Live fish orders do not always ship immediately after purchase.
Shipping depends on:
Fish are normally fasted before shipment to help maintain water quality during transportation.
If we believe shipping conditions are unsafe, we may postpone the shipment.
The health and safety of the fish come first.
Shipping may be postponed because of extreme heat, extreme cold, major storms, hurricanes, winter weather, carrier disruptions, or other unsafe conditions.
We may also limit shipping around major holidays when carrier volume and the risk of delays increase.
We would rather keep your fish safely in our care for a few extra days than knowingly ship during unsafe conditions.
We ship fish throughout the United States when the species, destination, weather, carrier availability, and applicable regulations allow it.
We also ship to Alaska and Hawaii when permitted.
Some destinations may have additional restrictions, inspections, or import requirements.
Customers are responsible for making sure the fish they purchase can legally be possessed and received at their destination.
Eligible shipped fish are protected by our Live Arrival Guarantee & DOA Protection Policy.
That policy explains:
All DOA claims, shipping reimbursements, and Live Arrival Guarantee claims are handled according to our current Live Arrival Guarantee & DOA Protection Policy.
Please review that policy before ordering.
We currently accept:
Payment must be received and cleared before fish are shipped.
Cash for local pickup must be approved in advance.
Jason’s Plecos & Cichlids LLC reserves the right to require a specific payment method for certain orders or transactions.
Local pickup is available in Union, Kentucky by appointment only.
Please do not arrive without prior approval and a confirmed pickup time.
Dry goods may be shipped separately or included with an eligible live fish shipment.
Dry goods shipped separately may have additional shipping or handling charges depending on the order.
UPS, Southwest Cargo, Delta Cargo, and other carriers may change their rates, schedules, routes, and service availability at any time.
For this reason, shipping prices shown on our website are estimates unless we specifically provide you with a confirmed quote.
If you have questions about shipping or payment before ordering, please contact us.
📱 Text-Only Number: 859-305-3281
📧 JasonsPlecosCichlids@Outlook.com
🌐 www.JasonsPlecosCichlids.com
Jason’s Plecos & Cichlids LLC
📍 Union, Kentucky
Serving the aquarium hobby since 2017.