š Customer Service Center
Welcome to the Jasonās Plecos & Cichlids Customer Service Center.
Whether you need to track an order, review shipping information, report a DOA, add fish to an existing order, or prepare for your new fish, you can find the information you need below.
š¦ Track My Shipment
Already placed an order?
Use the appropriate carrier below to track your shipment and view the latest delivery updates.
š UPS Tracking
For orders shipped by UPS:
āļø Southwest Airlines Cargo Tracking
For orders shipped through Southwest Airlines Cargo:
ā Track My Southwest Cargo Shipment
š Shipping Information
Learn about our available shipping methods, shipping days, delivery requirements, payments, and what to expect when ordering live fish from Jasonās Plecos & Cichlids.
ā View Shipping & Payment Information
š”ļø Live Arrival Guarantee
We take great care when packing and shipping every order.
Review our Live Arrival Guarantee & DOA Policy to understand what is covered, customer responsibilities, and the steps required if a fish arrives deceased.
ā View Live Arrival Guarantee & DOA Policy
šØ Report a DOA
If a fish arrives deceased, please follow our DOA reporting instructions immediately.
Required photos and/or video must be submitted according to our Live Arrival Guarantee & DOA Policy.
ā Add Fish to an Existing Order
See another fish you want after already placing your order?
Depending on your order status and available shipping space, you may be able to add additional fish before your shipment is packed.
Please include your name, current order information, and the fish you would like to add.
ā Email Jasonās to Add Fish to My Order
š Quarantine Guide
We strongly recommend quarantining all newly purchased fish before introducing them into an established aquarium.
Learn how to prepare a quarantine tank and safely introduce your new fish.
āļø Airline Cargo Information
For qualifying orders, airline cargo can be a great option for transporting live fish.
Learn how airline cargo shipping works, pickup requirements, payment information, and what to expect when receiving your shipment through the airport.
ā View Airline Cargo Information
š© Contact Jasonās Plecos & Cichlids
Still need help?
Please review the Customer Service Center first, as many common questions are answered here.
If you still need assistance, you are welcome to contact Jasonās Plecos & Cichlids directly.
ā Email Jasonās Plecos & Cichlids
š Jasonās Plecos & Cichlids
Rare & Common Plecos, Cichlids, Puffers, Eels, Bichirs & More
We appreciate your business and work hard to make ordering live fish online as simple, safe, and transparent as possible.