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Jason’s Plecos & Cichlids LLC has made every reasonable effort to ensure that the information contained on this website is as accurate as possible at the time of publication. The information on this website is subject to periodic change and applies to the latest versions of our products. The information on this website may change without notice.
Under no obligation are we required to remind our customers of these policies. If you ask us, we will refer you to this page if the question has already been answered.
Terms and Conditions are legally binding.
Introduction
Welcome to jasonsplecoscichlids.com/ (the "Website").
These Terms and Conditions ("Agreement") are a legal agreement that explains the terms and conditions that all visitors, users, clients and customers ("You", or "Your") must comply with when using the Website. By using the Website, you agree to abide by all the terms and conditions in this Agreement.
This Agreements incorporates Our Privacy Policy and Disclaimer.
These Terms and Conditions outline the rules and regulations for the use of jasonsplecoscichlids.com/. PLEASE READ THIS AGREEMENT CAREFULLY because it affects Your rights and liabilities under the law. By using or accessing the Website, you confirm that You have read and agreed to be bound by this Agreement. If You do not agree with this Agreement, you cannot use or access the Website.
These Terms and conditions are governed by the law of Kentucky, Boone County, USA and The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America and the Territories of the United States.
Contents
1. Definitions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all agreements:
"Account" refers to the account that you have to create on the Website to log in, use, and access some parts of the Website.
"Company," "Us," "We," and "Our" refers to Jason's Plecos & Cichlids LLC.
"Content" is the information displayed at the Website including without limitation text, data, code, images, photographs, graphics, software, designs and any other materials that are available at the Website.
"Goods" means all goods that we supply and make available to you as detailed in the invoice.
An “Invoice" is a list of the Goods sent or the services we provide to you, detailing individual amounts of Goods or Services plus a sum total.
"Party" refer to either you, or us, or any other party to this Agreement. "Parties" refer to both you and us.
"Services" refer to any work we perform for you.
"Supply" means to provide the Goods or Services as per the invoice.
"You" and "“Your" refer to the visitor, user, client, customer or person accessing the website and thus accepting this Agreement.
"User Content" refers to the content which has been created by Our users.
2. User Rights and Responsibility
2.1 Acceptable use
2.2 Prohibited Use
While using our service the following terms must be adhered to:
3. Our Content
Except for user content as defined in user content clause below, all the content featured or displayed on the website, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations ("Our Content"), are owned by us, our licensors, vendors, agents and/or our content providers. All elements of the website, including without limitation the general design and our content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights.
The website, our content and all related rights shall remain our exclusive property or of our licensors unless otherwise expressly agreed.
You will not remove any copyright, trademark or other proprietary notices from material found on the website.
Except as may be otherwise indicated in specific documents within the website or as permitted by copyright law, you are authorized to view, play, print and download copyrighted documents, audio and video found on our website for personal, informational, and noncommercial purposes only.
Except as permitted by copyright law, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.
4. Trademarks/ No Endorsement
All of our trademarks, service marks and trade names used herein (including but not limited to: the Jason's Plecos & Cichlids LLC name, Jason's Plecos & Cichlids LLC logo, the Website name, the website design, and any logos) (collectively "Marks") are our trademarks or registered trademarks or of our affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without our prior written consent. The use of our trademarks on any other site or network computer environment is not allowed. We prohibit the use of our trademarks as a "hot" link on or to any other site unless we have approved in advance the establishment of such a link. You shall not use our name or any language, pictures or symbols which could, in our judgment, imply our endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.
5. User Content
You may be able, as dictated by the functionality of the Website, to submit or to otherwise make available messages, e-mails, photographs, videos, and other content for display on the Website ("User Content").
You shall be solely responsible for your own user content and the consequences of posting or publishing them. The website merely acts as a passive conduit for your online distribution and publication of user content.
Without limiting any of our rights in law and equity, we reserve the right to remove any user content for any reason in our sole discretion, including any user content that we believe may violate this agreement, or any copyright or third-party rights.
By submitting or otherwise making available any user content to the website, you automatically grant us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, sub-licensable (through multiple tiers), license to use, modify, copy, distribute, transmit, publicly display, publicly perform, publish, adapt, create derivative works of, distribute, transfer or sell any such content, for any purpose, including commercial purposes and in connection with advertising for the sole benefit of the Website (collectively, "Use"), in any type of media or in any form now known or later developed, without any payment to You. In addition, you automatically waive and give up any claim that any use of such content violates any of your rights, including privacy rights, publicity rights, moral rights or any other right, including the right to approve the way the website uses such content. You also grant us and the website the right to use any material, information, ideas, concepts, know-how, or techniques contained in any communication You provide, submit, or otherwise make available to the website or to us for any purpose whatsoever, including, without limitation, commercial purposes. By submitting sser content, you automatically warrant and represent to ss that you are the owner of all intellectual property rights in and to the user content or that you otherwise have all sufficient rights to grant the license above.
By submitting user content, you further warrant and represent that the user content infringes no third-party right of privacy, right of publicity, or any other third-party right or proprietary interest.
User content does not represent our views, or any individual associated with us, and we do not control user content. In no event shall you represent or suggest, directly or indirectly, our endorsement of user content. We do not vouch for the accuracy or credibility of any user content on our website, and do not take any responsibility or assume any liability for any actions you may take as a result of reading user content on our website.
6. Right to Takedown Content
You shall remain solely responsible for your user content, and we shall have no obligation to prescreen any such content. However, we shall have the right in our sole discretion to edit, refuse to post, or remove any material submitted to or posted on the website at any time without notice. Without limiting the foregoing, we shall have the right to remove any material that we find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of this agreement access to the website.
If you wish to remove your user content from the Website, please send us an email to jasonsplecoscichlids@outlook.com. We will remove your user content within 30 business days of receiving your request. However, we may retain copies of your user content, not accessible to the public, on our backup servers even after you request removal.
7. Advertising Rights
We reserve the right to sell, license and/or display any advertising, attribution, links, promotional and/or distribution rights in connection with User Content. We and our licensors or affiliates will be entitled to retain any and all revenue generated from any sales or licenses of such advertising, attribution, links, or promotional or distribution rights. Nothing in this agreement obligates or may be deemed to obligate us to sell, license or offer to sell or license any advertising, promotion, or distribution rights.
8. Your Account
In consideration of your use of the website, you will:
You are entirely responsible for the security and confidentiality of your password and account. You will not share your account data or your username and password with any third party or permit any third party to login to the website using your account data. Furthermore, you are entirely responsible for any and all activities that occur under your account. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the services and website.
You agree to immediately notify Us of any unauthorized use of your account or any other breach of security of which you become aware.
The website may also include a tool that allows you to sign in or register using information from your accounts in third party services, such as Facebook, Twitter, Google, Yahoo, Myspace, LinkedIn or any other third party services. These third-party services are not related to the website, and your use of such third-party services is subject to the terms and policies of those services.
For more information on how we collect, store, use, and share your account data, please check Our Privacy Policy
9. Ecommerce
9.1 Billing
We have engaged the services of PayPal, Stripe, Square, Venmo, Zelle, Cash App, Cash, Major Credit Cards, Facebook Pay, Cryptocurrency (“Payment Processor”) to collect and manage your payments. You acknowledge and agree that the payment processor will perform the following for Us:
The payment processor is responsible, and we shall not be liable for any matter in connection with the processing of your payments.
You agree to notify us or the payment processor about any billing problems or discrepancies within 60 days after they first appear on your account statement. If you do not do so within 60 days, you agree that you waive your right to dispute such problems or discrepancies.
We may partner with and use other third-party payment service providers to handle all payments. We will notify you of such a change by e-mail not less than 30 days before it takes effect.
9.2 Payments
You agree to provide updated information regarding your credit card or payment method at any time the information is needed.
You give us and the payment processor the pre-authorization to verify if your credit card or payment method account is valid and has the necessary funds or credit available to cover your payments.
You authorize such credit card to pay any amount described herein.
You confirm that your credited card has sufficient funds, credit facilities and a valid expiry date to cover the payment.
You will receive an electronic invoice for your payments. This electronic invoice shall serve as your official receipt should you supply us with a valid email address.
In case of payment delay, you will not be able to use any chargeable features of our services until the payment in due has been fully paid.
Upon delay with any payments, you may be required to pay interest on the delay (penalty for late payment) for the period as of the time the payment obligation falls due until conforming performance is rendered. We reserve the right to assess reasonable interest charges on any amounts not paid by the date such payments are due.
You are solely responsible for all fees charged to your credit card by the issuer, bank, or financial institution including, but not limited to, subscription, overdraft, insufficient funds, and over the credit limit fees.
All orders are subject to our credit approval (if needed). We reserve the right to withhold shipment or to request other adequate assurances of performance of your payment obligations as we, in our discretion, may require, notwithstanding any order confirmation issued by us.
All payments shall be paid in USD. You may have to incur costs for conversion and transfer of money if applied by your financial service provider.
All prices include VAT at current legal rate in United States, unless stated otherwise in this agreement. You are responsible for all other applicable taxes, and we shall charge taxes when required to do so.
Other payment methods are accepted only if provided on our website.
9.3 Refunds
We will refund the payments within 10 days of purchase if you are not 100% satisfied with our product or service if the goods have not yet shipped out which means they are still in the hands of Jasons Plecos & Cichlids LLC/Jason’s Exotic Fish.
All refunds will only be issued to the original form of payment, no exceptions.
10. Website Information
We attempt to ensure that information on the website is complete, accurate and current. Despite our efforts, the information on the website may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or currency of any information on the website.
Through your use of the website, you may be exposed to content that you may find offensive, objectionable, harmful, inaccurate, or deceptive. By using our website, you assume all associated risks.
11. Security
Information provided by you through jasonsplecoscichlids.com/ is stored on a secured private server (Ecwid/Lightspeed). While we have taken reasonable precautions to protect your personal information, no security system is impenetrable and we cannot guarantee the security of information that you provide to us via the internet, through our website, through online ordering, or in databases stored on our servers.
Our online ordering functionality employs secure sockets layer (SSL) software, the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information. Please see our Privacy Policy for full details on security.
12. Links to this Website
Running or displaying the website or any information or material displayed on the website in frames or through similar means on another site without our prior written permission is prohibited.
We grant you a nonexclusive right to display at your site any link that would permit any user to go from your site to our website. You obtain no rights other than the right to link to our website. Further, we do not guarantee, approve, or endorse the information or products available on your site.
You agree to not use and display the links in such a manner that is misleading, defamatory, infringing, libelous, disparaging, obscene, or otherwise objectionable to us. You agree to not use the links in any manner that is likely to reduce, diminish or damage the goodwill, value or reputation associated with us. You warrant that your site does not include any material and does not contain links to sites displaying any material, which is harmful, pornographic, abusive, hateful, obscene threatening, defamatory, or which encourages illegal activity. Upon notice of us, you shall promptly remove the links.
If your wish to obtain written consent from us, please contact us using our contact page.
13. Third Party Links
From time to time, the website may contain links to sites that we and our affiliates do not own, operate nor control. All such links are provided solely for your convenience. If you use these links, you will leave the website. Neither we nor any of our respective affiliates are responsible for any content, material or other information located on or accessible from any other site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other site, or any content, materials or other information located or accessible from any other site, or the results that you may obtain from using any other site.
We do not control, endorse, sponsor, or approve of third parties or their content, nor do we take any responsibility for any aspect of these websites or their content. If you decide to access any other site linked to or from this website, you do so entirely at your own risk. You agree to be aware when you leave the website and to read the privacy statements of these sites. You will evaluate the security and trustworthiness of any site connected to or accessed through the website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure of personal information to those third-party sites.
14. Intellectual Property Rights
We claim copyright and all other intellectual property rights to all the material on the website, including, but not limited to the words, information, graphics, designs, logos, trademarks, photographs, icons, drawings, and text.
Our intellectual property is protected under copyright, trademark, and other intellectual property laws.
As part of this agreement, you agree to not reproduce, distribute, sell, publish, or broadcast any of the material found on this website without our prior written consent.
15. Copyright Notice
All website design, graphics, text selections, arrangements, and all software are of Copyright © 2019-2022, Jason's Plecos & Cichlids LLC or its licensors. ALL RIGHTS RESERVED.
16. Disclaimers
YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE WEBSITE ARE PROVIDED AS IS WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SECURITY OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER WE NOR ANY OF OUR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THE WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE WEBSITE MAY BE OUT OF DATE, AND NEITHER US, NOR ANY OF OUR AFFILIATES MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE WEBSITE OR THROUGH OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
17. Limitation of Liability
We do not assume any responsibility, or will be liable, for any damages to, or any viruses that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing the website, or your downloading of any information or materials from this Website. IN NO EVENT WILL WE, OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THE WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE WEBSITE, ANY WEBSITES LINKED TO THE WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THE WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THE WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THE WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE VALUE OF YOUR SUBSCRIPTION OR PURCHASE MADE ON THE WEBSITE.
18. Indemnity
You agree to defend, indemnify and hold us and any of our affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to or in connection with (a) the use of the website or the internet or your placement or transmission of any message or information on this website by you or your authorized users; (b) your violation of any term of this agreement, including without limitation, your breach of any of the representations and warranties above; (c) your violation of any third party right, including without limitation any right of privacy, publicity rights or Intellectual property rights; (d) your violation of any law, rule or regulation of USA or any other country; (e) any claim or damages that arise as a result of any user content that you provide to us; or (f) any other party’s access and use of the website with your unique username, password or other appropriate security code.
19. Release
If you have a dispute with one or more other visitors, users, customers, or clients of the website, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
20. Communication
We reserve the right to send you an electronic mail for the purpose of informing you of changes or additions to the website or this agreement.
Except as disclosed in our Privacy Policy, we will not monitor, edit, or disclose the contents of your e-mail, unless required in the course of normal maintenance of the website and its systems, or unless required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Us or the website; (b) protect and defend our rights or property of, the website, or the users of the website; or (c) act in an emergency to protect the personal safety of our guests, the website, or the public.
21. Dispute Resolution and Arbitration
You and we agree to the following dispute resolution process for any legal controversy or legal claim arising out of or relating to this Agreement, the website, any subscription to the website or any other aspect of our relationship (“Subject Legal Claim”).
To help resolve any issues between us promptly and directly, you and we agree to begin any arbitration within 30 days after a Subject Legal Claim arises; otherwise, the Subject Legal Claim is waived.
To find the quickest and most efficient resolution of our issues, you and we agree to first discuss any issue informally for at least 15 days. To do that, please send your full name and contact information, your concern, and your proposed solution by email to us at JasonsPlecosCichlids@Outlook.com. If we should need to discuss an issue with you, we will contact you using the email or mailing address on your account.
If we do not reach an agreed upon solution after our discussions for at least 15 days, you and we agree that any Subject Legal Claim that either of ss may have must be resolved through binding individual arbitration in Kentucky, Boone County, USA in accordance with American Arbitration Association.
There are two limited exceptions to this Dispute Resolution and Arbitration provision: (a) either Party may pursue in small claims court any action that is within that jurisdiction, if the case proceeds on an individual basis only; (b) either Party may seek to enforce its patents, trademarks, copyrights or trade secrets in an appropriate state or federal court.
You and ss also agree to arbitrate in each of our individual capacities only, not as a representative or member of a class, and each of Us expressly waives any right to file a class action or seek relief on a class basis.
You may download a form Notice to initiate arbitration at www.adr.org. If you initiate the arbitration, your arbitration fees will be limited to the filing fee set forth in the AAA's Consumer Rules. It is important that you understand that the arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees.
22. Termination
We may terminate this agreement:
We may also block your access to our website if:
You may terminate your use of the website or the services by contacting us through our contact details in this policy. The termination request will be subject to our verification of your ownership of the account.
In terminating your account, you shall be liable to pay all fees and charges that have accrued up until the termination takes place. You are personally liable for any orders placed or charges incurred through your account prior to termination.
Either party may terminate the agreement:
Upon 30 days' written notice to the other party of a material breach, if such breach remains uncured at the expiration of such period.
If the other party becomes the subject of a petition in bankruptcy or any proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors.
23. Consequences of Termination or Expiration
Upon the effective date of termination or expiration of this Agreement:
The termination or expiry of this agreement shall not affect any of our accrued rights and liabilities at any time up until the date of termination.
24. Revisions
This agreement is subject to our revision and changes from time to time. Your continued use of the website after the revision and changes will mean that you agree, without qualification, to the revised agreement.
If you are not a registered subscriber of the website, then you can review revisions to this agreement by regularly checking this page.
Material revisions to this agreement will be indicated by an updated effective date at the top left corner of this page and by a notice posted on the homepage of the website.
It is your responsibility to remain apprised of any revisions to this agreement and to remain in compliance therewith.
Should you object to any such revisions to this agreement or become dissatisfied with the website in any way, your only recourse is to immediately terminate your membership or discontinue use of the website. Otherwise, continuing to use, visit, access or use the website after the effective date means that you agree to be bound by all revisions.
25. Force Majeure
We shall not be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond our reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies; epidemics, pandemics; any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
26. Minimum Age Requirements
Our website is not directed to children. Access to and use of our website is only for those who are at least at the age of 13 years in the USA or 16 years in the European Union or otherwise capable of entering into and fulfilling legal agreements. If you are younger than this, you may not register for or use our website.
Any person who registers as a user or provides their personal information to our website represents that they are at least at the age of 13 years in the USA or 16 years in the European Union or otherwise capable of entering into and performing legal agreements.
In agreeing with this agreement, you represent and warrant that you are at least at the age of 13 years in the USA or 16 years in the European Union or otherwise capable of entering into and performing legal agreements.
27. General
Jurisdiction and Choice of Law. Any claim relating to, and the use of, this website and the materials contained herein is governed by the laws of the state of Kentucky, Boone County, USA. You consent to the exclusive jurisdiction of the state and federal courts located in Union, Kentucky, Boone County, USA.
Entire Agreement. This Agreement and the other agreements stipulated to be incorporated herein are the entire agreement between You and Us and supersede any prior understandings or agreements (written or oral).
A printed version of this Agreement will be admissible in judicial and administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
Assignment. You agree that this Agreement and all incorporated agreements may be automatically assigned by Us in Our sole discretion. You cannot assign this Agreement without Our written consent.
Headings. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
No Waiver. Our failure to act with respect to Your or others’ breach does not waive Our right to act with respect to subsequent or similar breaches.
Survival. Clauses “Trademarks/No Endorsement”, “Advertising Rights”, “Intellectual Property Rights”, “DISCLAIMERS”, “LIMITATIONS OF LIABILITY”, “Indemnity”, “Release”, “Communications”, and “Dispute Resolution and Arbitration” shall survive any termination or expiration of this Agreement.
28. User Feedback
We welcome and encourage You to provide feedback, comments, and suggestions for improvements of the Website (“Feedback”). You may submit Feedback by emailing Us at JasonsPlecosCichlids@Outlook.com. You acknowledge and agree that if you submit any feedback to us, You hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable (through several tiers) and transferable license under any and all intellectual property rights that you own or control in relation to the feedback to use, reproduce, view, communicate to the public by any means, print, copy (whether onto hard disk or other media), edit, translate, perform and display (publicly or otherwise), distribute, redistribute, modify, adapt, make, sell, offer to sell, transmit, license, transfer, stream, broadcast, create derivative works from, and otherwise use and exploit the feedback for any purpose.
29. Notice for California Users
Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: You may contact Us at our contact page. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.
30. Contact Us
If you do not understand any of the foregoing terms and conditions or if you have any questions or comments, please contact us through Jason's Plecos & Cichlids LLC, JasonsPlecosCichlids@Outlook.com
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THE TERMS, AND WILL BE BOUND BY THESE TERMS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS TOGETHER WITH THE PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.
Welcome to Jason’s Plecos & Cichlids LLC. Jason’s Plecos & Cichlids LLC (JPC for short) will provide our services to you based on the following Terms and Conditions on this page. While visiting this website and purchasing fish you agree to our Terms and Conditions, Shipping & Payment info, Quarantine Your Fish, Privacy Policy and Return Policy. Please take the time to read this page in its entirety. This page also serves as a FAQ. This page can be updated at any time without notice as we evolve as a business. All of this information is easily obtainable at the top and bottom of the website and on all pages as well as during the checkout process.
2. Privacy Policy
Please review Jason’s Plecos & Cichlids LLC - Privacy Policy.
3.Shipping & Payment Information
Please review Jason’s Plecos & Cichlids LLC - Shipping & Payment Information
4. Quarantine Your Fish
Please review Jason’s Plecos & Cichlids LLC - Quarantine Your Fish
5. Return Policy
Please review Jason’s Plecos & Cichlids LLC – Return Policy
6. Copyrights
All visible, non-visible, audio, downloads, photos, and data content on this site is sole property of Jason’s Plecos & Cichlids LLC and protected by domestic and international copyright laws.
7. Do you have an Android or iPhone app?
Please download and install our Android or iPhone App!
8. Is this website mobile friendly?
The website is compatible with mobile devices, desktops, and tablets for Android, Apple, and Microsoft. Occasionally, compatibility issues may arise depending on the browser being used, as there are numerous options available. In case of any problems, kindly reach out via the Contact Form. If the issue persists, consider using our app as an alternative solution.
9. Is this site SSL secured?
This website is secured with ECWID's Standard Validation SSL Certificate 4096 BIT. Check for the HTTPS or Lock symbol in the address bar.
10. Why are shipping charges not shown when buying fish for Southwest?
Payment for Southwest Cargo shipping must be made at the airport, with rates that are subject to change at any time. This may lead to an increase or decrease in the rate. We strictly do not accept payments for shipping, and we do not cover the cost of customers' shipping, even if they promise to reimburse us. There are no exceptions to this policy.
11. Promotions and Giveaways
In the event that a fish arrives DOA during a promotion or giveaway, there will be no refund for the fish or shipping costs, regardless of whether the winner paid for shipping or not. All fish are shipped in the same manner as others. Dead fish will not be replaced unless stated otherwise. 2. Occasionally, we run a scratch and win promotion where customers can sign up with their email for a chance to win a discount code for a specific percentage off their order. Each code is only available once per user, per campaign.
12. Why is there a Handling Fee?
The miscellaneous handling fee of $12 is charged for items such as bags, boxes, fuel, rubber bands, styrofoam, and oxygen included in all orders. However, if you choose local pickup and bring your own bags, buckets, or totes to transport the fish, the fee can be waived or refunded upon your visit. Kindly inform us if you plan to bring your own items for fish transportation.
13. Do you post sales of fish to social media or other platforms?
Sales information, including details about the fish sold and its destination, can be shared on various social media platforms like Facebook, Band, and Instagram. This may involve linking to your Facebook profile, Business Page, or other related content to engage with followers and customers. 2. By purchasing fish from the website, JPC reserves the right to post details of the sale without needing explicit permission. Customers can opt out of having identifiable information shared by contacting JasonsPlecosCichlids@Outlook.com, and only relevant details will be removed from the post to maintain privacy.
14. Product/Fish Descriptions/Videos of Fish
JPC strives for accuracy in fish and product descriptions, conducting research and seeking community assistance for identification when necessary. However, we cannot guarantee a 100% accurate identification or description for every fish we sell. In cases of doubt or alternative identifications, we make a note on the product or fish. We are not responsible for the content on external websites where we post descriptions, but we provide links to these sites to ensure access to updated information without the need for frequent website updates. Additionally, we aim to include YouTube videos of the actual fish we are selling, allowing customers to see what they will receive. While we cannot always capture the entire fish in the video such as both sides, top view or bottom due to their tendency to hide when approached with a net or camera, we encourage customers to watch the available videos online before making a purchase. If necessary, we can provide new videos of fish, although there may be a delay due to our physical store operations. It is important to note that while waiting for a video, the fish you are interested in may be purchased by someone else. As new fish are imported, we regularly update our photos and videos, as fish appearances can vary based on their catch location.
15. Where do you import fish from?
Our primary sources of imports are South America, Australia, and Taiwan. Additionally, we collaborate with wholesalers who source fish from various countries around the world.
16. Tracking for FedEx and Southwest Cargo
Updates regarding FedEx shipments will be sent directly to your email address from both FedEx and our website. It is important to provide a valid email address to ensure that you receive these updates. Please note that the responsibility of providing the correct email address lies with the customer, not JPC. In the case of Southwest Cargo, I will send you the AWB number for tracking purposes along with the estimated shipping cost via email, text, or our website. Once your order is marked as shipped on our website, you will receive the relevant information from either FedEx or Southwest Cargo shortly after.
17. Do you sex fish?
While we provide fish marked as male and female, we cannot guarantee their sex with 100% accuracy. Instead, we offer you the option to view photos of the fish in the aquarium and make your own judgment on their gender. We prioritize the well-being of the fish and do not disturb them by removing them from their tanks for sexing. Please note that even when fish have a designated sex on our website, it is still not a guaranteed determination.
18. What if I picked out some fish locally in person, what is your guarantee?
Customers have the option to personally select the fish they desire or have them prepared for collection in advance. However, it is important to note that once the customers leave, we cannot guarantee the survival rate of the purchased fish. While the fish are in good health while in our care, we have no control over their transportation, water conditions, acclimation, feeding, handling, tank mates, quarantine, and other potential issues once they are out of our sight. As a smaller store, we do not provide replacements. Our DOA guarantee only applies to shipped orders, ensuring that the fish are alive upon opening the box within a specific timeframe. After the fish have been confirmed alive, any subsequent issues regarding their well-being are the responsibility of the customer. We cannot be held accountable for how customers care for their newly purchased fish from Jason's Plecos & Cichlids LLC or Jason’s Exotic Fish.
19. Can a customer special order fish?
Special orders are only accepted when we are actively taking them, and we do not provide an availability list for customers to select from. This is because there is a possibility that the requested fish may not arrive or arrive dead on arrival. We prefer not to keep the customer's money unless we have the fish in our possession.
20. I have a major issue with my fish, the process, the bagging, who do I notify?
Prior to making a public post, please reach out to us directly for assistance in resolving any issues that may arise. It is important that we work together to find a satisfactory solution. You can contact us at JasonsPlecosCichlids@Outlook.com.
21. Current and Trending Market Fish Prices
We refrain from promoting fish at extremely low prices in order to attract sales, customers, likes, shares, etc. While some may view this as a viable strategy for starting a fish importing/selling business, it ultimately harms those who rely on the fish business as their livelihood. By offering ridiculously low prices, we undermine the efforts of those who have been in the industry for years. Although customers may be enticed by the low prices, it is important to be cautious of businesses that engage in such practices. Exceptions may exist for fish that are rarely imported or have never been imported, as their prices may fluctuate until a steady supply is established.
22. What shipping carriers do you use?
Fish are shipped via Southwest Air Cargo NFG Monday to Thursday, with FedEx Priority Overnight as an alternative. FedEx does not guarantee live fish arrival and will not accept claims for dead fish or damaged shipments. Dry goods can be shipped separately via FedEx, UPS, USPS, or included in the fish shipment. FedEx shipments can be picked up at the nearest hub as an alternative option.
23. Who pays for shipping?
The customer is responsible for shipping costs unless stated otherwise. When collecting the fish at the airport, payment for shipping must be made to the agent. Ensure you have your ID, AWB #, and a credit card ready as cash may not be accepted. If someone else is picking up your package at Southwest, provide their name for inclusion in the AWB to avoid delays before shipping. With FedEx, payment is made upfront for delivery. Customers with their own FedEx account can send the label for their order. Any issues with their FedEx account causing delays will result in no DOA guarantee for the shipment if the customer decides to send me their own label to save on shipping costs.
24. Shipping fish seems expensive, why is that?
Shipping fish can become costly, especially when sellers try to cut corners by using smaller bags, boxes, and fewer heat packs to reduce expenses. However, this cost-saving approach often leads to fish arriving dead or in poor condition, with no water in the bag and depleted oxygen levels. In such cases, you will realize that it is worth paying extra to ensure proper shipping. If possible, Southwest is recommended as their shipments typically range from $75 to $150 for 1 or 2 boxes, whereas FedEx can be twice as expensive for heavy orders. FedEx shipping prices are different for each state. For rare and expensive fish, we may opt for larger bags and boxes to provide sufficient oxygen in case of delays. We always anticipate potential delays when shipping our orders.
25. What heat packs do you use?
Heat packs are essential during the fall, winter and early spring, so we ensure that we have a sufficient supply of them. Before using them, we test each heat pack to make sure it is activated and working properly for 30-45 minutes. However, it's important to note that even though we check their activation, it doesn't guarantee that they will last for the full 72 hours as claimed. To ensure that the heat packs continue to work, we create a hole in the lid of the box and place the heat pack under or around it. This allows oxygen to reach the heat pack, preventing it from running out of oxygen and stopping its effectiveness. The number of heat packs we use per box depends on the size of the box and the temperature, typically ranging from 2 to 6 when temperatures are 50 degrees Fahrenheit or below. It's worth mentioning that heat packs can sometimes fail to last the expected duration, such as lasting only 24 hours instead of the claimed 72 hours. This has occurred in the past, even when the heat packs were at the correct temperature before being placed in the box.
26. What boxes are used for shipping fish?
FedEx enforces rigorous shipping standards and requires all shippers to be authorized by the company. When it comes to shipping via Cargo, we generally adhere to the same standards but have the flexibility to utilize alternative boxes when necessary. The minimum requirement for boxes used in FedEx shipments is a burst strength of 275 lb. 2. For Southwest shipments, our preferred choice is to utilize our import boxes, which are equipped with styrofoam wrapped in cardboard. However, we may also opt for other boxes, including those provided by FedEx, depending on the specific requirements.
27. What mm bags do you use?
For the majority of shipments, we utilize 4 MM bags, while others may require 2-3 MM bags depending on the fish species. The specific bag size is determined by the type of fish being shipped. For instance, small pleco species are typically double or triple bagged in 3-4 MM bags, whereas a small cichlid like an Oscar may be placed in a 2-3 MM bag. Regardless, all fish are always double bagged at a minimum, with most being triple bagged or more. It's important to note that exceptionally large fish are handled differently, and their shipping method is determined on a case-by-case basis. Additionally, large plecos or any pleco with sharp spikes are shipped in a specialized vinyl bag to ensure their safety during transit. Prices for these bags range from $15 - $30 depending on the size.
28. Why is the water blue?
Methylene Blue is occasionally added when shipping fish to prevent diseases, ammonia, nitrite, fungal infections, or parasites that may occur during transit. However, it is important to note that using Methylene Blue or any other medication does not guarantee that the fish will not contract a disease during shipping. Additionally, it aids the fish in surviving lower oxygen levels during transport.
29. Does the customer pay for the heat packs, boxes, and any packaging material?
The cost of all items is factored into each shipment along with a handling charge, allowing for a more evenly distributed cost with larger shipments, resulting in potential price fluctuations on fish. Customers are encouraged to keep and reuse shipping materials, as some sellers may not charge for these items but ultimately cover the cost in other ways. A $12 handling fee per order applies, which can be waived for local pickups where customers provide their own containers for transporting new fish.
30. Do I send payment based off the current stock list?
Our stock list is regularly updated with the latest quantities and prices. We prioritize updating the stock quantity to ensure accuracy. Please note that orders are processed on a first come, first served basis. In the event that a fish is no longer available, we will reach out to you using the details you provided to discuss available options such as canceling or updating the order. The same fish on our website are also for sale at our physical store. We try to keep the website updated as fish are sold but at times, we may forget to update the website. Or a fish may end up passing away.
31. Do you beat competitor’s prices?
Our fish prices are set competitively, and we strive to offer the best prices possible. If you find lower prices elsewhere, we may match or beat them at our discretion, excluding certain conditions like sale items, discounts, or typographical errors. To request a price match, provide proof of the advertised price within a 6-month period, ensuring the fish is in stock and similar in size and quality. Each fish on our site has a price match button for easy submission. We update our site regularly with new arrivals, ensuring you see the exact fish available for comparison. We focus on bringing in high-quality specimens, often superior to others, so we need to see the specific fish in question for a potential price match. While we do not engage in price wars with other stores, we offer reasonable shipping rates even if we may not match the prices of stores that do not incur additional shipping costs.
32. What happens when the temperature is very cold or hot?
Shipping may experience delays during severe weather conditions, including temperatures ranging from 32 degrees to below 0 or colder, as well as extreme heat. However, once the weather becomes more stable and safer, we will resume shipping operations. In such situations, we may utilize heat or cold packs to ensure the integrity of the products during transit. We do, however, prefer to ship in the summer without using cold packs which in another charge for the customer. If the customer insists that we ship, we will go ahead and do so.
33. Do you ship during holidays & what about late shipments?
Shipping during the holidays with FedEx may result in delays or lost packages due to high package volume. Only airport to airport shipping will be available via Southwest Cargo during this time. Customers can choose to ship with FedEx but risk being late or lost packages with no DOA guarantee. Late shipments are defined as anything after 1 hour of the scheduled arrival time for FedEx listed on their website and after the 1-hour time that Southwest Cargo shows the package is ready for pickup at the facility. Customers must monitor tracking numbers for both carriers and contact FedEx if there are delays and to let us know so we are aware. It is recommended to use Southwest Cargo if available or ship after the holidays to avoid potential delays. Customers are responsible for being aware of possible shipping issues during the holidays and agree to the Terms and Conditions when purchasing fish. Southwest Cargo facilities may have different check-in procedures, and customers should choose a facility carefully to avoid DOA situations. DOA also only applies to response to DOA via email to JasonsPlecosCichlids@Outlook.com. Leaving a DOA response to our review section days later does not adhere to our DOA policy and will not be honored. You must respond to us via email within 1 hour of pick up at Southwest Cargo or within 1 hour of delivery via FedEx and in the future should be use UPS or any other delivery service, it will also be within 1 hour of delivery.
34. Can you hold fish for a customer?
We regret to inform you that we cannot hold fish for anyone without a 50% payment. Once the payment is received, you will have a period of 5 business days, from Monday to Friday, to finalize the shipping date. If the decision takes longer than 5 business days, there is a possibility of refunding your money. Unfortunately, we have encountered situations where buyers have backed out after several months of holding fish, which is not acceptable for our business as it results in lost sales. Although other customers inquire about the sold fish in our shop or website, we inform them that it is no longer available. We take a risk by keeping these fish, so we kindly request that you adhere to the aforementioned shipping date policy without any exceptions. Holding fish for longer than 5 days will have to be discussed with our team.
35. What form of payment do you accept?
We currently support PayPal, PayPal Credit, Venmo, Cash App, Facebook Pay, Stripe, Lightspeed, Square, Zelle, most major credit cards, and cash for payments. Full payment must be made before any fish is shipped. Only PayPal payments for goods or services will be accepted to ensure buyer and seller protection. Please avoid using Friends and Family option unless you have a close relationship with us or trust our business. We do not accept EBT, yes customers have tried to use EBT before.
36. How do I place an order?
Begin by browsing the assortment of fish available for purchase. If you come across a fish that is currently in stock, simply click on "add to cart" and proceed with the checkout process. To ensure a smooth transaction, please ensure that all your information is accurate and complete. Any inaccuracies may cause delays. Based on factors such as the type of fish and the time of year, we will determine the most suitable shipping method. In the event that we opt for airport-to-airport shipping, you will be responsible for covering the shipping charges upon pickup at the airport.
37. I was sent the wrong fish, what do I do?
Fish received from the exporter are assigned a species ID, but there are instances where misidentification occurs. In such cases, if it is confirmed that you paid more than the correct price for a fish that is wrongly identified, we will refund you the price difference. Conversely, if you paid less for a fish that is incorrectly identified but actually sells for a higher price, consider it as a complimentary gift from us. Rest assured; we strive to accurately identify all fish.
38. My new fish is killing the other fish, what do I do?
It is essential to conduct research on suitable tank mates for your fish. Since each fish has a unique personality, what may be suitable for one person may not work for another. It is advisable to have a backup aquarium to avoid any issues. Please note that there are no returns or refunds for incompatible fish. It is important to understand that what works in one tank may not work in another, as each fish has its own personality that can change unexpectedly. Mixing fish always carries a risk, and we cannot guarantee its success.
39. I submitted an order but haven’t heard a response, what do I do?
Feel free to reach out to us by sending a message through our Contact Us page or via Facebook. In case we are not available, we will make an announcement on both platforms. Kindly check them before reaching out to us. Please note that during busy periods, our response time may be longer than usual. Additionally, as shipping is prepaid and customers choose their preferred shipping day, we will not contact them unless there is an issue with their order, like a fish mortality or a need to reschedule the shipping day. Best rest assured, we have your order and will ship it out on the day you requested.
40. What happens if I purchase a fish and it doesn’t look healthy to ship?
There may be instances where a fish falls ill between payment and shipping. I meticulously inspect each fish both in and out of the tank before shipment. If I detect any issues, such as a pleco with a sunken belly, sunken eyes, etc. I will not send it out and will promptly inform you, providing a refund for that specific fish or a trade towards another fish. If the issue is noticed the night before, I will reach out to arrange a replacement or refund for another pleco species from the same tank.
41. How long does it take to process an order before I am notified?
Orders are promptly processed upon receipt, although occasional delays may occur due to high order volumes. We kindly ask for your patience and suggest waiting 24 to 36 hours before reaching out to us for updates.
42. Is there a minimum order?
There is no minimum order requirement unless you want to include fry. We believe in giving our customers the freedom to purchase as little as they need, without feeling obligated to buy more. However, please note that the shipping cost may remain the same whether you buy 1 or 10 of the same fish, as long as they can all fit in one box.
43. How do I track my fish shipment and when do I pick it up?
We or FedEx will send you a FedEx tracking number the day it is shipped. Packages are delivered by 10:30 AM or before but sometimes later depending on your location, we have seen up to 8 PM. If a shipment is not delivered by 10:30 AM or sooner or by whatever time is state on your tracking, make sure you call FedEx ASAP to get an updated status, this is your responsibility as this is out of our control. It is best to call FedEx and have them held at the facility for pick up, especially when the weather is cold. For flights we will send you an AWB (Airway Bill Number). You must track the AWB to see when the flight is scheduled to arrive; again, this is your responsibility as this is out of our control. Flights are often delayed or there are multiple stops so be sure to track the shipment. Always make sure to call ahead to the airport before making the drive to make sure the plane has landed and are ready to be picked up. Have the agent verify that your shipment is indeed ready for pick up; you will need to give them the AWB. Typically, it takes about 30-60 minutes for the items to be unloaded and processed; it’s always good to be a few minutes early if possible. Every airport is different so the estimated 30-60 minutes could be shorter or longer so be prepared. Often shipments can be bumped to another plane due to capacity issues, NFG cargo before ours, etc. There is never a 100% guarantee that the flight we want to ship on will be the flight we get. It is a first come, first serve basis. Should a flight bump the cargo they will/should call you to let you know. This may not happen; it all depends on who is working the cargo and have time to call. They will not call me as it's not my cargo. The customer must always be prepared to pick up their fish later that day or the following day, so please be prepared for any emergency. I do not have the ability to send fish back to me over the phone as they need someone in person with ID to ship the cargo back to CVG. Once fish are packed and dropped off, they are shipped out to the customer. We will also try to go with the best flight option but that will not always be the case. Should a flight not be available, or the agent advises us not to use a specific flight due to human remains, number of connections, etc., then we will use the next best flight. If you know you only have one chance of a pickup on the day of shipping, do not ship that day. If the arrival time is 3 and you have other plans after 4 but now the flight is late, do not ship that day. I do not have the ability to take the cargo back to the store for me to unpack, etc. When you buy fish from the website, Facebook, email or in person, you agree to all the Terms and Conditions, FAQs, etc. All this information is available online for anyone to read.
44. What food do you feed the fish while in stock?
Fish are provided with a diverse diet consisting of different types of food such as flavored pellets, frozen cooked shrimp, flake food, night crawlers, red worms, tilapia, bloodworms, beef heart, excluding live feeders. The preferred choice for feeding new imports is Fluval Bug Bites and Repashy due to its high acceptance rate among the fish.
Here is the link to purchase Fluval Bug Bites https://amzn.to/3mbCimg
45. Do you give discounts?
The price you see listed is the price for the fish. I simply can’t give a discount to each customer that requests it. I can’t bring in big orders if I’m giving everyone a discount. Unless otherwise noted, there will be no discounts for single or multiple fish purchases. There may be special promotions during the holidays, coupons available, etc. Those will be announced on this site and Facebook. Other than what I mentioned, please do not ask.
46. Do you post the current stock list anywhere?
Yes, the stock list will be posted as soon as we receive it. Typically, the stock list is updated many times per month, in the slow season it may be longer, just depending on the wet/dry season or seasonal fish. It will be posted here on this website and Facebook.
47. Do you take returns?
Once shipped or taken off-site fish are non-returnable.
48. Can you meet locally?
Yes, we can meet up locally within 30 minutes driving time by appointment on Wednesdays only. We can also meet at the local fish stores as well. If we must drive further than 30 minutes, there will be a small charge.
49. Can I meet you at the airport to pick up my fish?
Unfortunately, we are unable to locate your fish as we are unsure of the specific box it is in, and we aim to avoid any delays in processing the fish.
50. Do you treat fish with any medication to help remove parasites, worms, etc.?
Fish undergo various treatments such as Levamisole, Dimilin, Oxytetracycline, and more, depending on their specific needs. The duration of treatment can vary from 2-3 weeks, but it may be shorter or longer depending on the case. Prior to export, most fish are treated for a month or more, ensuring that they can reach our facility in excellent health and shape.
51. Are the fish measurements accurate?
The sizes of the fish available may vary, with some being exact and others falling within an approximate range. When it comes to groups of fish, their size will generally be approximate. It is possible for some fish to be slightly smaller or larger than what is stated on the website, with differences ranging from half an inch to possibly an inch. As we conduct inventory, we will update the sizes accordingly. The pricing of the fish will be determined by their size range, for example, a group of fish measuring between 4" and 6" may cost $20, even if a fish within that group is 3.5" in size. Similarly, a group of fish measuring between 8" and 10" will be priced at $40. All measurements are taken from the tip of the fish's head to the end of its tail, excluding any trailers, unless otherwise specified. It is important to note that fish that have been in the store for a longer period of time may have grown larger, while others may take longer to reach their full size. Although we can estimate the size visually, we will not remove the fish from the tank for measurement purposes. However, we can provide you with a video so that you can assess the size of the fish yourself. Please keep in mind that the sizes listed on the website are not a 100% guarantee, as we have a large inventory of over 1000 fish at any given time and it is not feasible for us to measure each one individually due to limited manpower.
52. Can you ship me fish directly to my house from the exporter?
Unfortunately, it is not possible for us to deliver the products directly to your location from the exporter. Instead, all fish are collected from the airport and transported back to our shop for further processing.
53. How often do you ship out orders?
Orders are typically processed and shipped within 1-10 days after the payment has been cleared. Our shipping days for FedEx and Southwest Cargo are from Monday to Wednesday, unless stated otherwise. Please note that there is no FedEx or Southwest Cargo shipping on Fridays for Saturday or Sunday deliveries, unless specified. If you purchase a fish and we determine that it is not yet ready to be shipped, it will be scheduled for shipment the following week, with some exceptions. We do not ship fish immediately after they have eaten, as we prefer to wait for about 3-10 days to ensure their health and minimize the risk of ammonia spikes caused by waste. Once payment is made, we take the necessary steps to ensure the fish's well-being. If there are other tank mates, we will transfer the fish to its own holding tank. If the fish is alone, it will remain in its current tank. In preparation for shipping, we will stop feeding the fish. Rest assured; the health of the fish is our utmost priority.
54. What if my fish is DOA – aka Dead-on Arrival, will I be refunded for the fish?
DOA’s will be taken care of on a case-by-case basis. There are many reasons as to why a fish is dead on arrival and both parties will need to see exactly what happened. First and foremost, there will need to be a clear video of the customer opening the box for the very first time, this ensures both parties can see the fish if they are dead or alive upon opening the package for the very first time. Do not under any circumstances remove the dead fish and toss it in the trash, etc. without a video from the very beginning, this will automatically void any guarantee from us. Letting us know there is a problem with the fish when you opened the bag and then died an hour or two later, we will work with you on this on a case-by-case basis. Remember, during the checkout process, the customer agrees to the Terms and Agreement that you really did read what you are reading now and that you read the Terms and Agreement in its entirety. Please contact us first with photos and videos so we can work out the issue. If the customer does not follow our Terms and Agreement, no refund will be given. DOA means the fish are dead on arrival. DOA is not when a fish dies minutes, hours, days, weeks, months or years later in the customer aquarium. That is something we do not cover. DOA is covered if FedEx or Southwest is late with the shipment and treated as if it’s on time. This means later in the day or the following day, we will cover DOA, but customers must contact us immediately after delivery, no exceptions. Otherwise, DOA will be voided. No response from the customer means the fish have arrived safe and not DOA. We are not responsible for problems in the email delivery system, phone system issues or Facebook requests issues. We offer our customers several solutions to contact us by. Only the cost of the fish will be refunded, not shipping, not the credit card processing fees in most situations but possibly some situations, not the special shipping bag if it was needed, not any tips received from this customer or the handling fee. Again, customers have 1 hour (60 minutes) to contact us via our Facebook Business Page (Jasons Plecos & Cichlids) or email (JasonsPlecosCichlids@Outlook.com), or our phone number listed on the outside of the box, from the time that either FedEx shows the package was delivered on their website, or when Southwest Cargo shows the package is ready to be picked up on their website meaning the package is in their facility and ready to go for the customer. For FedEx, do not under any circumstances leave the package outside due to theft and weather conditions. Theft is not covered by our company; you will need to contact your local police department. Should FedEx deliver your shipment to someone else’s house or business, we will treat that as if the order was delivered on time and still guarantee DOA if your package was successfully recovered that day or the next day, after the third day there is nothing, we can do. FedEx does not guarantee the live arrival of any living animal, live arrival is given to the customer by the business they ordered from if they even offer live arrival guarantee. Customers that choose to leave their package at Southwest past the 1-hour deadline, there is no DOA guarantee on that (those) fish, no exceptions. If it takes the customer longer than one hour to arrive at Southwest, they must arrange a time to leave their residence or wherever they are, to make it to the airport on time. The customer has the airway bill (Tracking Number) which shows when the plane will arrive. The customer selected the day to be delivered and that customer needs to be ready to pick up their package immediately. Having to work late, no vehicle to drive to Southwest at the time, no babysitter, etc. is not an excuse and therefore no DOA will be honored. The customer will need to open the package at Southwest to confirm whether the fish are alive or dead and within the 1-hour window of the DOA guarantee. We take great care and pride in how we care for the fish and package the fish to be shipped across the country, we want our customers to have the same care and pride when it comes to picking up their fish and to get that fish in their new home as soon as possible, not just when it’s convenient for them to pick up their order. If the customer selects to have their fish held at the FedEx hub for the customer to pick up, the customer must obtain their package by no later than 12 noon, otherwise there is no DOA guarantee, we will confirm the pick up time of the customer via FedEx. If this is an issue for any customer, please do not place an order with us. DOA also only applies to response to DOA via email to JasonsPlecosCichlids@Outlook.com. Leaving a DOA response to our review section days later does not adhere to our DOA policy and will not be honored. You must respond to us via email within 1 hour of pick up at Southwest Cargo or within 1 hour of delivery via FedEx and in the future should be use UPS or any other delivery service, it will also be within 1 hour of delivery.
55. Is shipping refunded?
Shipping charges will not be reimbursed unless there is a verified error on our part.
56. What if I can’t pick up the fish at the scheduled time at the airport?
To ensure the guarantee on the shipment, it is essential that you are present at the airport to collect the fish at the scheduled arrival time of the plane. Delaying your arrival will result in the voiding of the guarantee. We will consider alternative take-off times if the initially planned one is not feasible.
57. What if I’m not home during delivery for FedEx?
FedEx typically attempts to deliver your package three times, but they may not always leave a note on your door. It is important for you to be available for the first delivery attempt. The duration that the driver carries the package around in their vehicle before making subsequent attempts is unknown. If you are unavailable for the second or third delivery attempts, you must contact FedEx and collect the package at the end of their shift, as they usually unload their trucks at the end of the day. It is crucial to do this as soon as possible, otherwise, the package may be returned to us, and no refund will be provided. In such cases, the responsibility lies entirely with the customer. If the package is returned to us, the rate of Dead on Arrival (DOA) for fish is significantly high. Even if the fish do arrive alive and well, no refund will be given. FedEx has the right to charge us for disposing of refused items. Please note that if you choose to ship your fish using FedEx, we can only guarantee live arrival for same-day or one-day shipments, not for two-day shipments, even if they are shipped by 10 AM the next morning. If we agree to ship your fish on a specific day, such as Monday for Tuesday arrival, and FedEx is unable to deliver the package for any reason, you must be available on the following day, such as Wednesday. We have no control over FedEx shipments, including delays or reroutes. If you are not available on the day of arrival, there is no guarantee of live arrival for the fish. DOA also only applies to response to DOA via email to JasonsPlecosCichlids@Outlook.com. Leaving a DOA response to our review section days later does not adhere to our DOA policy and will not be honored. You must respond to us via email within 1 hour of pick up at Southwest Cargo or within 1 hour of delivery via FedEx and in the future should be use UPS or any other delivery service, it will also be within 1 hour of delivery.
58. Should I quarantine my new fish?
It is crucial for hobbyists to understand that even if a fish is in quarantine for a period of 2-3 weeks or longer, and shows no visible signs of disease, is active and feeding well, it can still develop signs of stress within a few hours, especially during the shipping process. This does not imply that the fish was shipped out sick, as it is beyond our control. Regardless of where you purchase your fish from, it is always necessary to quarantine them, regardless of the appearance of the seller's tank, the cleanliness of the water, or the apparent good health of the fish. We cannot guarantee that every fish we ship is free from parasites or other diseases. Fish can be susceptible to diseases at any stage of their life, in any aquarium. Most diseases are not visible to the naked eye or are internal, but we strive to ensure the best possible health for each fish. It is important to avoid the risk of spreading diseases by quarantining new fish before introducing them to an established aquarium.
59. Shipment came in damaged; fish are dead or barely alive; what do I do?
Shipping companies are known for handling boxes incorrectly, dealing with lost shipments, and delayed flights. If an issue arises due to our direct fault, like forgetting necessary items, we will refund the fish's price but not shipping costs or any other costs associated with the shipment including any tips. We offer the option of receiving a replacement fish of equal value or the same fish if available. Customers can file a claim with the airport for lost, late, or damaged shipments resulting in dead fish. In case of damage or late arrival, customers should open the box at the airport to check the fish's condition, recording the process for evidence. If fish are dead, notify the agent immediately and file a complaint. Photos of any dead-on-arrival fish must be sent within 1 hour of the scheduled arrival time, regardless of carrier responsibility, to address the issue promptly.
60. The fish died in my aquarium, what do I do?
Fish mortality in your aquarium is beyond our control, regardless of the duration the fish has been in your possession. The DOA guarantee expires after the designated pickup time upon arrival or delivery by FedEx. Factors contributing to fish mortality include water conditions, temperature changes, shipping, stress, and acclimation. Dead fish in your aquarium do not qualify for refunds under the DOA policy. Once the fish is confirmed alive, the DOA guarantee ceases, even if the fish dies shortly after introduction to your aquarium. It’s the customers responsibility for fish well-being begins once the fish is in their possession.
61. How do you acclimatize fish?
Fish that are transported with pure oxygen are typically acclimated in a different manner compared to fish bought from a local fish store. When the bag is sealed with oxygen for a prolonged period of time, the lack of oxygen causes the pH to drop. At a certain point, ammonia becomes less toxic at a low pH. However, when the bag is opened, the oxygen escapes, causing the pH to rise and the ammonia levels to quickly become toxic, usually within a few minutes. Our acclimation process involves placing the fish in clear totes in front of the tank where they will be placed. We add some of the shipping water to the totes, enough to cover the bottom but not the fish entirely, and then use an airline to slowly drip acclimate the fish for 1-2 hours. We monitor the fish during this process to ensure their well-being. Once acclimation is complete, we carefully transfer the fish to the aquarium. We then inspect the fish for any visible signs of health issues, such as cloudy eyes, body or fin problems, or signs of infection, and treat the tank accordingly. It's important to note that each person may have their own acclimation method, and there is no guarantee of fish survival during this process. We do not offer refunds if a fish dies during or after acclimation.
62. Will you be in contact with the buyer?
We will maintain communication with the buyer for every shipment. Fish will only be shipped if the buyer/seller is satisfied with the fish's condition. A video or photo can be provided to demonstrate the fish being packaged with appropriate supplies like heat packs and oxygen. In case you don't receive an email regarding your shipment, please check your junk/spam folder as I respond to the email you used to place the order on our website.
63. What if there is a mistake on the website?
We retain the authority to rectify any errors found on our website, regardless of when they occur. This includes discrepancies in prices, descriptions, sizes, images, identification, quantities, and more, which may lead to either lower or higher prices. Once we are made aware of such errors, we will promptly address and rectify them. Please note that any pricing mistakes will be corrected and will not be honored.
64. Rubber Bands
Every bag requires multiple rubber bands, so exercise caution when taking them off to avoid any potential injuries. The safest method is to use a knife to cut the bag open, unless you plan on reusing the bags.
65. Cancelling/Rerouting FedEx or Southwest Cargo Shipments
If a customer contacts FedEx, Southwest Cargo, or any other shipping service to cancel or redirect a shipment back to Jason's Plecos & Cichlids due to their inability to pick up the cargo or be present for delivery, the customer will not receive a refund if the fish are returned, die during transit, or are held at the shipping company's facility. This is especially applicable if the cargo is out of state and cannot be picked up by us. The responsibility for the fish's death lies with the customer, as they initiated the situation. Please note that there are no refunds for fish that are rerouted back to our facility, as we incur costs for shipping, fees, inconvenience, travel time, and mileage.
66. What if I notice an issue with my fish a day or so later after it is in my tank?
The customer's responsibility for the fish's well-being begins once it is in their tank, as we do not guarantee its health due to various factors that can affect the fish. Our guarantee expires after the DOA guarantee period, which lasts for 1 hour after the stated date and time show on FedEx or Southwests website. If there is no confirmation, we assume the fish is alive and well. Adding the fish to the aquarium or any subsequent actions, such as acclimating the fish or moving it to another container, marks the end of the DOA guarantee, shifting the responsibility for the fish's welfare to the customer.
67. What about species of fish that are illegal?
We are aware of most fish that are illegal in each state, but that list can change at any time, so it is up to the buyer to research that species of fish to make sure it’s not illegal such as stingrays in California. Please do not ask about Snakeheads or Asian Arowana, those fish are completely illegal to import and possess in the United States.
CITES regulates the international trade in species listed on its Appendices, including Asian Arowana, which is listed on Appendix I. This means that no commercial international trade in this species is allowed. Captive bred specimens are exempt under certain circumstances.
The Asian Arowana, Scleropages formosus, is protected under the Endangered Species Act (ESA). Under the ESA, it is unlawful to import, export, take, transport, sell, purchase, or receive in interstate or foreign commerce any species listed as endangered or threatened. You can view the list of species protected under ESA.
Please be advised that the Convention on International Trade in Endangered Species (CITES) treaty, in Article 14, states that the provisions in CITES shall in no way affect the right of party countries to adopt stricter domestic legislation regarding the trade in CITES specimens. The ESA is our “stricter domestic legislation.”
Therefore, even if the trade in Asian Arowana’s is allowed by CITES, it is still prohibited under the ESA.
68. What about COVID related issues such as shipping, etc.?
COVID has brought about numerous ongoing challenges, as we are well aware from the news reports. Delays and backlogs have become a common occurrence at shipping companies like FedEx, UPS, USPS, and even airline cargo services. It is worth noting that both FedEx and Southwest Cargo are currently unable to offer any reimbursement programs in light of these prevailing issues. UPDATE: COVID related issues are no longer ongoing. Should COVID arise again in the future, this section will be valid.
69. Fish Sizes
Upon arrival, most fish are measured, with some staying longer and growing larger than others. The accuracy of fish sizes may vary, with most measurements showing approximate values.
70. Why don’t you sell piranhas?
Unfortunately, it is against the law to own or possess piranhas in Kentucky. I have inquired with KDFWR regarding permits or restrictions on selling them to residents of Kentucky, but there is no specific permit available like in some other states such as California. In California, businesses can acquire a permit to own and sell stingrays out of state.
71. Can you sell my fish for me?
Yes, we do offer this service. If you are local, you can bring your fish to our facility. Please make sure you transport the fish carefully. Use multiple bags instead of placing many fish in the same bag, if using a bucket make sure you line the bucket with a garbage bag or liner bag of some sort and make sure any bag that you use in not scented. Do not mix bully fish with others as they will fight in the tote or bucket. Make sure to use an air stone and air pump to keep the water circulated and make sure the temperature is consistent and not too hot or cold. These fish must be fish that are easy to sell and not huge, be in perfect health and condition. Please send me what you have with clear photos and clear videos. We will agree on a percentage to sell your fish. I will add them to the website like any other fish we have and post them to our Facebook page. If you are remote, we can do the same thing. If you are an experienced shipper, you can ship the fish from your place to the customer. Or you can ship to our facility, and you pay for shipping to us, and we will ship to the customer. We will treat your fish just as we treat our fish. We will feed, monitor, medicate if needed, etc. But if something happens to your fish while in our facility, we are not responsible for any deaths or diseases, etc. that may occur. Fish die all the time and without notice.
72. Do you take in fish for free or cash?
We are able to accept certain types of fish, but not all varieties. We do not accept Pacu, Redtail Catfish, Iridescent Sharks, etc. Prior to visiting, kindly inform us about the fish you have. We do offer cash is rare occasions for fish that meet our specific requirements, but they must be priced at wholesale rates, similar to what we pay when importing fish. The fish should be in good health, without any flaws or diseases, and should not have any visible damage such as holes in the head, etc. Most of the local fish we receive are brought to the store for 1/3 store credit of what we would sell it for.
73. Are your reviews real?
Our reviews are authentic, and we do not engage in paying for fake reviews or incentivizing customers to leave feedback. While leaving a review is optional, it greatly benefits us. You can share your experience on our Facebook business page or our website under the specific fish you bought. Additionally, our website will provide a link for you to leave a review after the fish is delivered, which aids new potential customers in making informed decisions.
74. How do I get ahold of FedEx or Southwest Cargo if I have an issue with the flight or delivery?
FedEx Customer Service – 1-800-463-3339
Southwest Cargo Customer Service – 1-800-533-1222
75. What is the status of FedEx Money Back Guarantee?
Please view their policy HERE
Due to the rates that we receive with FedEx 3rd party, we do not have a money back guarantee with them. If the shipment is late at any time, lost, etc. there is no reimbursement. Even if they tell you that there is which is true unless stated on their website, it doesn't pertain to our FedEx account. Often times, we are able to select shipping insurance when purchasing a label but due to potentially bad weather all around the country, this option may not always be available. The current rate is $2.50 per $100.
76. How do your Terms and Agreement work if a customer comes to your store?
Our information can be found online through various platforms such as Google, Facebook, our website, and mobile apps. By entering our facility, customers are deemed to have automatically accepted our Terms and Agreement, regardless of whether they have read them or not. It is the customer's responsibility to familiarize themselves with the terms, as the information is readily accessible and easy to find.
77. What happens if I buy a fish that you are selling for a customer, and it comes in DOA?
All fish that I sell for a customer that are shipped out myself, come with a DOA guarantee as stated above in our policy. The person that I'm selling for, if they must ship, they will honor our DOA policy. In any circumstance, if they don't for whatever reason, this issue is between you and that person. As with each person, we can’t guarantee they will always make good on their end should something go bad. They don't have a reputation to uphold as we do. This will always be a slight risk for both parties. As of 1/2022, we haven't had any of these issues and hope to continue that trend so we can supply our customers with fish that we wouldn't normally carry.
78. Do you monitor the weather in the USA?
Yes, we monitor the weather in the USA. It may be 85 degrees in Kentucky, but in Maine, it may be 15 degrees, so we need to prepare for that. We will often ask the customer what the weather is like there and the temperature. The weather can change in an instant so we try to monitor as much as we can. We also use this website to monitor the weather in real time. https://www.ventusky.com/
79. How do discount coupons work?
During checkout, you simply type in the code. You need to use the entire amount at once, otherwise it will show as applied on my end. So, if your code is for $100 and you buy a fish for $50, it will show up as used on my end and then the code won't be good anymore. I will need to reactivate it.
80. Dangerous Fish
Please be advised that at times we sell very dangerous fish such as the electric eel. Many other fish species can either bite or puncture your skin using their fin or other parts of their body. When you accept the terms and agreements, you accept full responsibility for your actions when handling the fish we supplied to you or from any 3rd party such as someone buys a fish from us and then sells it to someone else. We will not be held liable for any damage to you, pets, property, etc. The buyer agrees to be fully and 100% knowledgeable of caring and handling of any species of fish, reptile, etc. they purchase from us. Any breakage of the skin can lead to many types of infection. If this does happen, you must seek medication attention ASAP. You should also either bring in the fish as long as it does not pose any threat to you or anyone else or take a photo with the species name and common trade name. This is not medical advice, only a suggestion.
81. What does F0, F1, CB, etc. mean?
F0 - Wild Fish
F1 - First generation spawned from F0.
F2 - Second generation spawned from F1.
CB - Tank raised or captive bred fish from unknown origins.
82. What does customer fish mean on some of the fish?
These are labels that I apply to the fish if they belong to a customer that wants me to sell their fish. They may have different pay settings, shipping policy, no coupon codes, etc.
83. I noticed a scratch or blemish on my new fish, what happened?
Occasionally, fish may acquire blemishes on their bodies from bumping into wood or each other while being caught. This is a common occurrence, but if the injury is severe, we will not send the fish. We do not provide refunds for fish with blemishes upon arrival.
84. Do you wholesale fish?
Yes, we wholesale fish but only to legitimate businesses and only if we have the stock available to support a wholesale request. Minimum order is $1000. You must be an LLC or the equivalent of one. You will need to send proof of this as well.
85. Do you have a DUNS number?
D-U-N-S number: 103901362
86. Orders Without Contingencies
Many customers inquire about various aspects such as sex, colors, size, and videos when considering purchasing a fish. However, we do not reserve fish based on these inquiries. While customers are inquiring about these details, there is a possibility that another customer may purchase the fish, especially if it is the last one available. If a customer is interested in a particular fish, we recommend making the purchase promptly as we do not reserve fish while customers are deciding on specific factors.
87. Can I release my fish in the wild if it out grows my tank or if it dies can I flush it?
It is important to note that it is illegal to release any fish back into the wild, regardless of its origin. Whether you caught the fish in a local pond or creek, it should not be released. The act of releasing fish, especially non-native species, can have detrimental effects on ecosystems and contribute to the spread of diseases. In the event that a fish has died, it is recommended to bury it rather than flushing it, as even dead fish can transmit diseases. It is crucial to understand that releasing fish into the wild can result in the closure or imposition of fines on businesses.
88. Do you ship fish to Hawaii?
Hawaii enforces strict regulations on imported goods, particularly fish, which may be confiscated and destroyed upon arrival. Due to these restrictions, we opt not to ship any fish to Hawaii, regardless of their legality. Importing fish to Hawaii requires a valid import license, and even with proper documentation, we cannot guarantee the arrival condition of the fish, even if a DOA guarantee is chosen at checkout. Contact us if you want to ship to Hawaii and we can make the proper arrangements.
89. Breeding Groups
In the event that one of the fish from the breeding group does not survive shipping, only that specific fish will be eligible for a refund, not the entire group. As some fish within the group may have different prices, the refund amount may or may not be divided based on the individual fish's price. This will be assessed on a case-by-case basis.
90. Are your tanks on their own system or all together?
All 88 tanks are on their own water fill and water drain system. No tanks are connected.
91. How do you disinfect the nets where there is a sick tank/fish?
We use hydrogen peroxide as a spray to spray the nets and tanks when a fish or entire tank is sick. We try our best not to cross contaminate, it's not 100% but very close. We also use potassium pomegranate at full strength in a bucket with the nets. You can read about Hydrogen Peroxide HERE. Each aquarium also has its own algae scrubber that is also sprayed with hydrogen peroxide.
92. Pre-Order Fish
We occasionally offer a variety of fish for pre-order, with delivery taking 1-2 weeks or longer if not yet imported into the USA. Pre-orders are fulfilled on a first come, first served basis, and purchasing does not guarantee availability. In case the pre-ordered fish is unavailable, a refund will be issued, or an alternative fish can be chosen. Some pre-ordered fish may not have a photo or video initially, as they are not physically in our store yet. Once the fish is in our store, we will use the photo and video for future reference until a new one arrives.
93. Product Details with Videos
All fish will have a video showing either the exact fish or one or two that represents a group of that species of fish. This is so customers can look at the fish before buying, something that other online stores rarely provide. Videos will be posted if the fish is in stock or when they arrive to the store. Due to the number of aquariums and fish at the store, the video may not be recent, and customers can request a new video. You can check the date on the YouTube video to see how old the video is. The video of the fish may or may not be a 360-degree view of the fish. Fish are often scared and don't move when a camera is pointed at them. Some fish are listed about any damage to them such as a bad eye, kink in tail, etc. What we think is a scuff, maybe something else to another person. Fish can get worse, stay the same or get better with time. We do not check the fish every day to see how the damage looks as we have over 800-1000 fish and only one person running the store. If there are any questions about fish, please contact us first before purchasing. Below is the notice:
Please watch the video at the bottom of this listing. Customers are responsible for making their own decisions when deciding if they want the fish or not. If there is something you do not like about the fish in the video, please do not purchase it or contact us. All purchases are FINAL, per our Terms and Conditions, no exceptions. If the app on Android or iPhone does not work to view the videos, then use the web browser.
94. Can I have a friend pick up a fish for me physically at your store?
Yes, if the fish has been paid for and you authorize your friend to pick up your fish by supplying his/her name so I can verify when they arrive. Fish that have not been paid for, the person at the store can purchase any fish for their friends. We are not liable for any issues of the fish sold when your friend receives them. The person that purchases the fish physically at the store is now liable to provide that information to their friend. This includes anything I told them about the fish, what they see about the fish and anything that was not mentioned by the staff. This includes ANYTHING the receiver doesn't like about the fish such as condition issues, eye issues, belly issues, swimming issues, tail issues, color issues, eating issues and so on. How the fish are in the store, how they leave the store and how they are presented to the owner, is all on the new owner. Each customer needs to come in and physically observe the condition of the fish before purchasing. Doing so in a gamble on the customer's part.
95. Why do you have straps on some of the aquariums?
Straps on some of the tanks are there because of the size of the fish and some are escape artists such as eels. Big plecos and cichlids can easily bust out of a glass canopy and onto the floor, possibly with a high fall depending on which tank they are in. By the time we get to the store, there is a high chance the fish is dead or close to it or damaged irreversibly which can lead to infection. Due to the cost of some fish and some bad people in this world, it makes it harder to steal fish. Even with cameras, it's still wise to add straps. This sounds far-fetched but I have seen it happen in person twice and I've been told by other store owners of fish.
96. Order Cancellation/Cancellation Fee
It is 100% the responsibility of the customer to be sure that they can afford, house, have permission, feed, be able to receive the shipment, etc., the fish they have purchased. When a customer purchases a fish or multiple fish, this takes away potential sale of this or these fish from another person who would not have canceled the order with that potential customer now looking and buying elsewhere and possibly never returning. Many consumers are not aware how badly cancelled orders hurt the small guys. We rely on that money for rent, food, future fish purchases and so on. If there is any doubt about any of the above or something else that we do not have listed, then don’t buy it. Please be 100% sure you are ready for this purchase. If an order is cancelled, there is a 10% cancellation fee based on the entire order, minus the shipping. If your order is $1000 for example, the fee is $100. Other places charge a 20% restocking fee.
97. Purchasing Fish During Website Updates
We often update our website at all times of the day to update photos, videos, stock quantity, text, etc. If at any point during those times a customer purchases a fish, they may end up with a different text on their invoice that is no longer available or no longer pertains to that fish or a price may not match the group quantity. If it looks too good to be true, it’s probably an error and we reserve the right to correct those errors and will not honor any incorrect prices, quantities, etc.
98. Small Fish
We sell fish at one inch or under at times. During this phase it’s hard to know how the fish will develop such as well the fish have any deformities, this could be short body, one fin longer than the other, color, eyes, mouth, snub nose, etc. We are not responsible for what a fish turns into no matter what size we sell them at if it’s 1” or 20”. There will be no credit/discount given for an issue that is discovered, weeks, months or years later, even if that fish dies from its deformity.
99. Not Picking Up Fish at Airport
Should we ship a customer's fish to their airport of choice, a shipping day was agreed upon, order paid, etc., and the customer does not pick up their fish, the fish will either be destroyed if still alive, given to another local fish person if possible or shipped back to Jason’s Plecos & Cichlids only if they are still alive and well. When fish are shipped back to us, we now must first pay for the shipping the customer was supposed to pay for before the shipment can be released. Then we must pay for shipping once the fish arrive back to us. Under no circumstance will the order be refunded back to the customer, even if all the fish are alive and well. Should the customer file a claim with PayPal, their credit card company, etc., we have all evidence of this shipment to and from, costs and anything else required for the claim. Due to the two shipping charges, stress to the fish, our time, travel, etc., no money whatsoever will be refunded back to the customer. Just because the fish are back in our possession doesn’t mean the fish will survive over the coming days. This is entirely the responsibility of the customer to pick up their fish upon arrival as agreed too before checkout.
100. FedEx Holiday Schedule
Here is the 2024 FedEx holiday schedule.
101. Photos
Photos and videos on this website may be color enhanced for website purposes.
102. Raffles - Update: We no longer hold raffles due to Kentucky Gambling Laws.
Certain fish on our website are for raffles only, they will be listed as a raffle as well as in the description. The price on the fish is not that actual price, example, $400 fish listed for $25 but 20 quantities in inventory. Should a customer purchase this fish thinking they got a good deal will be reimbursed immediately or can participate in the raffle. Payment for the raffles is via Zelle only. PayPal, Cash App, Venmo, CC’s, etc. all take out fees, except for Zelle. Once someone has paid for their raffle entry or multiple entries, there is no refund. Customers are aware of the raffle, the price, and any other information that is listed on the post. Raffles (Gambling) are against PayPal’s terms of service, and they will disable your account if they find out or if a disgruntled customer complains to PayPal because they lost and want their money back as well several other scenarios. Our business is well known and respected, so we do not foresee any issue with new or returning customers sending Zelle payments. If any customer does not feel comfortable sending money via Zelle, we urge that customer not to participate as there is no return of funds. The raffle can be just for the fish itself, handling fee and/or with shipping included, which will be in the description of the raffle. Shipping will be via FedEx or Southwest Cargo only, no exceptions. Not all fish can be shipped with FedEx, so Southwest is the only option. If you can’t pick up fish at Southwest, Southwest is not in your state or not willing to travel to Southwest to pick up the fish, do not participate in the raffle. No discount codes are allowed for the raffles, store credit is allowed only if it’s our fish. We do sell fish on consignment, which is listed in the description, so those are not eligible for discounts or store credits to be applied to the raffle. Customers can purchase as many entries as they would like. Once a fish has been won, the customer must accept a ship date the day of the announcement so we can prepare for shipment. If you win a fish, you must take delivery, we will not accept the fish to stay at the store to be resold for a profit. We do these raffles to help move fish out of the store to make room for more fish. If this is your intention, please do not participate in the raffle. If shipping via Southwest is included in the raffle, we will guesstimate the cost based off past shipping prices. All Southwest Cargo shipping prices will be an estimate. Should we estimate shipping to be $120 and it comes to $110, the remaining funds will be dissolved into the business. FedEx is still currently $38. If shipping costs a little more than we anticipated, we will pay the difference. There will be no refunds sent out to participants. Should the fish be DOA, dead on arrival, we will refund the cost you sent during the raffle. If you spent $100 on the raffle and the fish normally sells for $450, you will only receive $100 in return, or you can use it as store credit. If the shipping was not part of the raffle, the shipping will not be refunded. Once all seats are filled, we will do the raffle live on a specified date via Facebook, using a spin wheel or we will have all names in a container, and we will have a local customer pick out the winning name. We will spin only once for a raffle winner unless there is more than one raffle, and we will only select one name out of the container. In the event 2 names were accidentally drawn out of the container, both names will be placed back in the container and reselected after a shuffle. The customer will have 72 hours from the date & time of the winner’s announcement to contact us about their winnings and will not be refunded. Failure to do so will forfeit the raffle win and we will hold another raffle. We will use that customer entry again so they could possibly have another chance at winning if they wish. The customer will need to contact us to let us know if they want back in the drawing. Taxes will be excluded from the raffles. During checkout make sure you select Zelle, do not select any other form of payment as all raffles are paid via Zelle only, no exceptions. If someone does use another form of payment, it will be refunded immediately. In the order comment section, make sure to type in Raffle. If you don’t have Zelle, you can download it from the app store on Android and Apple and some banks offer Zelle payments within the banking portal. All payment information is listed during checkout to send payment too. Once you have sent payment, you are now entered into the raffle. I will receive a notification of a successful transfer with Zelle immediately to my cell phone and email. If your account in Zelle is blocked from sending payments, you will need to contact your bank to resolve the issue. We are not responsible for delays in Zelle processing of funds or blocked access or waiting to be unblocked. Payment needs to be submitted within 24 hours of entering the raffle. You can make one order with 5 entries, or you can make 5 individual orders, this is up to the customer but that does not increase your odds of winning by submitting multiple orders over a single order. If no payment is received, the raffle order will be cancelled, and the spot(s) will now be available for someone else. So please make sure you can send payments before entering the raffle. Not all banks will connect to the Zelle app, there is nothing we can do to fix that issue if you use one of those banks. Therefor you will not be able to participate. We will not subject our PayPal account to being disabled because we are running a raffle. Multiple people from the same household can submit as many entries as needed. If you leave a tip, it will not be counted towards the raffle entries. We will use the tips for our business as we always do, which is greatly appreciated. Some fish we offer are very large, aggressive, may have special requirements, etc. Please make sure you have a proper aquarium setup. Also, make sure the fish we are raffling is legal in your state before applying for the raffle. As always QT your fish. If a customer owes us any back payments on fish or shipping, they are not eligible to enter the raffle. We currently have 1 past customer who has not made good on their shipping to us. In the unfortunate event that the raffle fish dies in our facility, we will hold another raffle or refund the participants or select a fish of the same value. Raffles can run for any length of time until the raffle fills up. It may be a few hours, a week or longer. We will continue to update this section as we have more raffles. Due to Kentucky gambling laws, raffles are considered gambling, even when it comes to fish due to fish having a value. We are only legally allowed to have 3 raffles per year, each one no more than $500, with a max of $1500 per year. Customers can buy fish and add raffle fish in with their order, but the non-raffle fish will be shipped out separately of the raffle fish unless the order happens to come at the same time the raffle takes place.
103. iFrames
Without prior approval and written permission, you may not create frames around our webpages that alter in any way the visual presentation or appearance of our website.
104. Our Email Address
Please add the email, JasonsPlecosCichlids@Outlook.com, to your contact list to ensure that future correspondence is delivered to your inbox about your order, shipping details, promos, etc. Not doing this may prevent you from receiving our emails about your order or anything else related to our business. This will also void any DOA claims if you are not receiving our emails due to the emails going to spam/junk mail.
105. Snails, duckweed, and other hitchhikers.
We are not responsible for snails, duckweed or other hitchhikers' customers may receive with their fish. Some of our tanks do contain snails for the fish to eat or come off live plants. Never add water from the bag into your aquarium.
106. Live Crawfish/Lobsters
Unfortunately, we are unable to ship LIVE Crawfish to ALASKA, HAWAII, WASHINGTON, MICHIGAN, ILLINOIS, WISCONSIN, PENNSYLVANIA, MINNESOTA, or OREGON due to restrictions by the Department of Natural Resources.
107. Important Information
Independent research prior to purchasing a fish you are unfamiliar with is highly suggested. Different fish can have a variety of characteristics that can make them difficult to manage, incompatible with other fish, or require more complicated care than expected. For example, many freshwater fish vary in color and shape based on their sex, age, or where they were caught, as well as nutrition and demanding water conditions. Some species also require tremendous amounts of attention and specific maintenance for them to thrive in their environment. Furthermore, the addition of certain fish to an already existing aquarium or tank can have a wide range of consequences, from an undesired change in the dynamic of the aquarium to the potential death of other fish. Taking the time to research extensively on the specific fish, such as nutrition and behavior, and consider expert opinions, can ensure that your fish can thrive and coexist in the upcoming habitat.
108. Website Errors
If you come across an issue or error on our website such as incorrect ID or any other concern, please do not hesitate to contact us via email at JasonsPlecosCichlids@Outlook.com. Our team will be more than happy to further assist you to resolve any issues you may be facing and make sure that your experience on our website is as great as it should be. Furthermore, if you have any other concerns or inquiries, please do not hesitate to reach out to us as well. We value our customers and strive to provide the best customer service for all customers. We look forward to hearing from you and providing the best customer service experience possible.
109. WYSIWYG
WYSIWYG stands for what you see if what you get. We use this feature for our customers so they can see the actual fish that is available to purchase. When there are multiples of the same fish available such as 20 baby Luteus, we will try to take a video of all of them but may not always be possible. Over time as they are sold, some of those fish you see in that video will no longer be available. We will still use that video for our customers to view but customers may not see the exact fish in that video any longer. Sometimes we reuse the photo of, for example a L046. L046 for the most part all looks the same, somewhat wider black lines than others, etc. But the video will show what is available. Sometimes we can’t get that perfect photo of every fish, so we reuse that photo, and we do add other photos as time goes on. At times we may forget to update the photo or video so it may not be the exact fish. Some fish may arrive in rough shape since they are mostly wild fish. By the time a customer purchases those fish, they may look in better shape or sometimes a little worse due to the recovery of that fish. If a fish is shown with torn fins, usually those affected fins will fall off and then regrow. Customers can request a photo and a video of the fish they want to purchase to be sure they are buying the fish in the photo or not.
110. Customer Selected Shipping Days
Customers that select their shipping day will not be notified that their shipment is being sent until the shipment is shipped. If there is no shipping day selected, we will contact you to set up a day to ship. Shipments are sent in the order they are received. If there is an issue with your shipment such as we can’t get to your shipment or fish is sick, issue at FedEx or Southwest, bad weather, cold weather, etc. then we will contact you. Otherwise, be expecting a shipment the day after the day you selected. Fish are dropped off at FedEx and Southwest Cargo between 6 PM and 9 PM EST. Your tracking number/airway bill will be updated after the shipment is processed. We don't ship out fish via FedEx on Thursdays or Fridays. This is due to the potential for delays. If the fish is not delivered on Friday, it may not be delivered until the following Monday. If the customer decided to take that risk, we will ship with no DOA guarantee. If the customer selected FedEx DOA guarantee, we will edit the order to reflect no DOA guarantee. This will be the same for Southwest.
111. Why does FedEx show duplicate tracking numbers?
At times, FedEx reuses old tracking numbers. Simply click on Duplicate Tracking Number and then you should see at least 2 shipments. The first one is the old one that most likely shows delivered. The second one is your shipment, showing in-transit. You will need to do with each time you want to track your order.
112. What program do we use to watermark our photos?
Unfortunately, due to theft of our photos and scammers using those photos to promote a fish they don’t have to unsuspecting customers, we now have to watermark our photos. We use Make Watermark to watermark our photos.
113. Ebay
We sell fish via our online website as well as eBay. As fish sell on eBay, we update the website manually. We try to do this as soon as a fish(s) is purchased. Should some time pass, and we haven’t updated the website, and a customer purchases a fish from our website, we will cancel the sale on the website and vice versa.
114. FedEx Operational Delay
At times there will be a delay at FedEx. Usually, they show up as an operational delay, usually it shows as incorrect address and other reasons. The address is correct on the label unless the customer supplied the incorrect address. This usually means it will be delivered the following day. You must go to the nearest FedEx distribution center to pick up your fish. It will show on the FedEx tracking page where it’s coming from. Otherwise, you risk the fish dying after another day of shipping. Heat packs and oxygen only last so long.
115. FedEx - Customer Instructions
When customers select FedEx for shipping, typically they leave comments or instructions for FedEx. FedEx does not see these comments or instructions. They will not call the customer and they will not leave the package in an area the customer asked for on our website. There is no section on the label for FedEx to see these comments. Some may or may not ring the doorbell, none will call the customer, they may put them in a box you have marked for your packages, etc. Same for Southwest, they may or may not call the customer when the package has arrived.
116. Customer Review Emails
When a customer receives an email from our website about leaving a review for their purchase, customers are to not send an email or reply to that email under any circumstances. The email is currently bot@helpfulcrowd.com but may be changed at any time now or in the future depending on any updates from the manufacture of the review system built into our website. This email will not be delivered to us, and you may or may not receive an undeliverable email if you send to this email address. Any correspondence should always be sent to JasonsPlecosCichlids@Outlook.com or our Facebook business page. This email is for the customer to click on one of the stars which will then open another internet browser tab so the customer can leave a review. As always, before leaving a review, if there is an issue with your order, please contact us first so we can properly handle the situation for both parties.
117. Customer input incorrect address
Customers occasionally provide an incorrect address when ordering fish from our online store. It is essential for customers to thoroughly verify their address prior to completing their purchase. If an incorrect address is submitted, customers can reach out to us for assistance in updating their order. Additionally, customers have the option to note any address errors in the comments section during the ordering process. We will then amend the order to reflect the correct address and send a screenshot of the updated information for customer approval before shipping. If we do not receive a response to our email on the shipping day, the shipment will be postponed until we obtain confirmation. Not submitting the correct address and not letting us know of this error will result in being shipped to the incorrect address, voiding any DOA.
118. Colors of fish
We cannot guarantee the coloration of fish from the moment they arrive at our store until they are received by the customer. Fish possess the ability to alter their colors, such as in the case of Xanthic variations. Some believe this is due to pathogens, while certain species, like Luteus, undergo color transformations categorized into phases I, II, and III. Additionally, some sellers create their own designations for colors that exceed phase III brightness. Luteus can transition to different colors at any stage of their life, independent of their size, and they do not revert to previous colors. Species like Parancistrus aurantiacus can shift between various colors, including black, brown, yellow, orange, and gold, at will. Please note that we do not guarantee the color of any fish, and there will be no refunds if a fish reverts to its original coloration for any reason.
Under no obligation are we required to remind our customers of these policies. If you ask us, we will refer you to this page if the question has already been answered. This information is available to all customers at the top of the website, the bottom and before payment is made.