Privacy Policy

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šŸ” Privacy Policy

Jason’s Plecos & Cichlids LLC
Last Updated: August 2026

At Jason’s Plecos & Cichlids LLC, we respect your privacy and want you to understand how information may be collected, used, and shared when you visit our website, place an order, create an account, or contact us.

This Privacy Policy applies to www.JasonsPlecosCichlids.com and information collected in connection with our online business.


šŸ“‹ Information We May Collect

Depending on how you interact with us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase history
  • Account information
  • Shipping and tracking information
  • Messages or communications you send us
  • Payment-related transaction information
  • IP address
  • Browser and device information
  • Website activity and referring pages
  • Cookie data and information collected through similar technologies

We collect information that is reasonably necessary to process orders, provide customer service, operate our website, prevent fraud, and conduct our business.


šŸ’³ Payment Information

Payments may be processed through approved payment providers such as:

  • PayPal
  • Zelle
  • Venmo
  • Cash App
  • Square

Payment providers may collect and process information according to their own privacy policies and security practices.

When payment information is entered directly through a third-party payment processor, that information may be transmitted directly to that provider rather than being stored by Jason’s Plecos & Cichlids LLC.


šŸ›’ How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping or local pickup
  • Process payments
  • Communicate about your order
  • Respond to questions or customer-service requests
  • Maintain customer accounts
  • Provide tracking information
  • Prevent fraud or misuse
  • Maintain business and transaction records
  • Improve our website and customer experience
  • Send promotional communications when permitted
  • Comply with legal, tax, accounting, or regulatory requirements

We use information only for legitimate business purposes and as otherwise permitted by applicable law.


šŸ¤ When Information May Be Shared

We may share information with service providers when reasonably necessary to operate our business.

Examples may include:

  • Website and e-commerce providers
  • Payment processors
  • UPS and other shipping carriers
  • Southwest Airlines Cargo or Delta Cargo
  • Email or communication providers
  • Website analytics or security providers
  • Accounting or professional service providers

These companies may process information according to their own agreements, privacy policies, and legal obligations.

We may also disclose information when reasonably necessary to comply with law, respond to legal process, prevent fraud, protect our rights or property, or protect the safety of others.

We Do Not Sell Customer Lists

Jason’s Plecos & Cichlids LLC does not sell customer lists or personal information to third parties for money.

Some privacy laws may define terms such as ā€œsaleā€ or ā€œsharingā€ more broadly. Where applicable law provides additional rights regarding targeted advertising, sale, sharing, or profiling, eligible consumers may exercise those rights as described below.


šŸŖ Cookies & Website Information

Our website and service providers may use cookies and similar technologies.

These technologies may help:

  • Keep the website functioning
  • Remember preferences
  • Maintain shopping-cart or account functions
  • Improve website performance
  • Detect fraud or security problems
  • Understand how visitors use the website

You may be able to limit or disable cookies through your browser settings.

Disabling certain cookies may cause portions of the website to function incorrectly.


🌐 Third-Party Services & Links

Our website is operated using third-party technology and may contain links to websites or services we do not own or control.

Examples include payment providers, shipping carriers, social media websites, and other external services.

When you leave our website or provide information directly to another company, that company's privacy policy and terms apply.

Jason’s Plecos & Cichlids LLC is not responsible for the privacy practices or security of independent third-party websites.


šŸ”’ Data Security

We use reasonable administrative and technical measures designed to protect customer information.

Our website and service providers may also use security technologies such as encrypted website connections and fraud-prevention tools.

However, no website, electronic transmission, or data-storage system can be guaranteed to be 100% secure.

Customers should also take reasonable steps to protect their passwords and account information.


šŸ—„ļø How Long We Keep Information

We retain personal information for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer service
  • Maintaining order history
  • Tax and accounting requirements
  • Fraud prevention
  • Dispute resolution
  • Legal compliance
  • Enforcing our policies

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably necessary, it may be deleted, anonymized, or retained as required by law.


šŸ‘¤ Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights regarding your personal information.

These may include the right to:

  • Request confirmation that we process your information
  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a portable copy of certain information
  • Opt out of certain uses of personal information when required by law

Some requests may be subject to legal exceptions.

For example, we may need to retain certain information for tax records, completed transactions, fraud prevention, payment disputes, or other legal obligations.

We may also need to verify your identity before completing a privacy request.

To make a privacy request, contact:

šŸ“§ JasonsPlecosCichlids@Outlook.com

Please include enough information for us to identify your account or transaction and understand your request.


šŸ“§ Emails & Marketing

We may send emails related to:

  • Orders
  • Shipping
  • Customer-service matters
  • Account activity
  • Product availability
  • New arrivals
  • Promotions or announcements

Transactional messages related to an order may be necessary even if you do not want promotional emails.

You may unsubscribe from non-essential marketing emails using the unsubscribe option provided in the message when available.


šŸ‘¶ Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.


šŸ”„ Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or legal requirements.

When changes are made, the updated version will be posted on this page with a new Last Updated date.

We encourage customers to review this page periodically.


šŸ“„ Related Policies

This Privacy Policy should be read together with our:

  • Terms & Conditions
  • Shipping & Payment Information
  • Returns, Refunds & Cancellations Policy
  • Live Arrival Guarantee & DOA Protection Policy

Those policies explain the terms that apply to purchases and live-fish shipments.


šŸ“ž Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Jason’s Plecos & Cichlids LLC

šŸ“ Union, Kentucky

šŸ“± Text-Only Number: 859-305-3281

šŸ“§ JasonsPlecosCichlids@Outlook.com

🌐 www.JasonsPlecosCichlids.com

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