By accessing this website or placing an order, you agree to the Terms & Conditions below. If you do not agree, do not place an order.
By placing an order and checking the required agreement box at checkout, you confirm that you:
✔ Have read and agree to these Terms & Conditions
✔ Understand that all live fish sales are final
✔ Accept our Shipping Policy and Live Arrival Guarantee
This agreement is legally binding and enforceable through the checkout system.
All fish and livestock are sold subject to availability. Due to the nature of live inventory, availability may change at any time.
If an item becomes unavailable after purchase such as a sick fish, dead fish, or missing fish, Jason’s Plecos & Cichlids LLC reserves the right to:
Substitute a comparable species or size or prize
Remove the unavailable item and ship the remainder of the order
Contact you to discuss available options
Once payment is processed, order changes or cancellations are not guaranteed.
All prices are listed in U.S. Dollars (USD)
Payment is due in full at checkout, unless otherwise specified.
Sales tax may be automatically calculated based on your shipping address where required by law.
We reserve the right to correct pricing errors and cancel orders placed due to incorrect pricing or system errors.
All live fish are shipped using expedited services only to ensure the health, safety, and timely delivery of livestock.
We ship live fish using:
UPS Next Day Air
Southwest Cargo – Same Day Air or Next Day Air
No other shipping methods are offered for live fish.
Shipping Days: Monday – Thursday (weather permitting)
Friday shipping for Saturday delivery may be available, but customers must contact us directly prior to placing an order to confirm availability.
Saturday deliveries are subject to the same strict one (1) hour DOA policy, beginning at the carrier’s official delivery timestamp.
Shipments may be delayed or rescheduled due to extreme temperatures, unsafe weather conditions, or carrier limitations.
We ship within the United States only.
Your order confirmation may display a “Delivery date and time,” but please disregard it, as it is generated by a system shipping method we do not currently use. The correct shipping information will come from your UPS or Southwest Cargo tracking number.
UPS does not offer same-day shipping and delivery for the selected shipping option—orders shipped one day will be delivered the next day. With Southwest Cargo, same-day delivery may be possible depending on flight availability, but most shipments arrive the following day.
On your order confirmation it may/will show "Delivery date and time". Due to how the system uses its own shipping code, which at this time we don't use, please disregard this. Your shipping confirmation is the UPS or Southwest Cargo tracking number. UPS does not offer same day shipping and receiving. If it ships on one day it will deliver the next day for UPS. With Southwest, customers may get their order the same day depending on the flights, but most arrive the next day. Once we are able to process and prepare your order for shipment, accurate tracking information will be provided through the carrier.
Customers are solely responsible for ensuring that any species ordered are legal to own in their state, county, and municipality.
Due to the complexity and frequent changes in wildlife and municipal regulations, it is impossible for Jason’s Plecos & Cichlids LLC to verify legality nationwide.
Orders placed for species that are prohibited in the customer’s location are not eligible for cancellation, refund, or Live Arrival Guarantee coverage.
Someone MUST be available to receive the package on the first delivery attempt.
There is a strict one (1) hour DOA delivery window.
The official carrier timestamp initiates the one-hour DOA countdown.
If UPS delivers the package and no one is home, the DOA time begins at the exact time the carrier marks the package as delivered.
Delayed retrieval does not pause, reset, or extend the one-hour DOA window.
For Southwest Cargo shipments, the DOA window begins at the official carrier pickup timestamp.
Travel time does not extend the DOA window.
Jason’s Plecos & Cichlids LLC assumes no liability for losses resulting from missed, delayed, or late cargo pickups.
Jason’s Plecos & Cichlids LLC is not responsible for losses resulting from:
Carrier delays
Temperature exposure
Reroutes
Operational decisions
Carrier timestamps are considered final.
We guarantee live arrival unless otherwise stated.
To qualify:
Delivery received on first attempt
Fish remains in original unopened bag
Clear photos or video submitted within one (1) hour
Not covered:
Carrier delays
Missed deliveries
Improper acclimation
Aggression
Poor water quality
Losses after release into aquarium
Once fish are delivered alive, all responsibility transfers to the buyer.
Buyers are responsible for:
Maintaining a fully cycled aquarium
Providing proper water parameters
Researching species care and compatibility
Following recommended acclimation procedures
Failure to properly acclimate voids any guarantee.
All live fish sales are final.
We do not accept returns or issue refunds.
The only exception is an approved Live Arrival Guarantee claim, which is issued as store credit or refund of the fish price only.
By placing an order, you agree not to initiate chargebacks for issues covered under these Terms.
Fraudulent or abusive chargebacks may result in order cancellation and permanent account restriction.
Orders cannot be canceled once processing has begun.
Any cancellation approved at our discretion may be subject to processing or restocking fees.
All products are sold “as is” and “as available.”
Jason’s Plecos & Cichlids LLC is not responsible for indirect, incidental, or consequential damages, including losses caused by improper care, regulatory issues, carrier actions, or conditions beyond our control.
Total liability is limited strictly to the amount paid for the fish only, not shipping, handling fees, or ancillary costs.
Any dispute related to carrier actions must be pursued directly with the carrier.
Jason’s Plecos & Cichlids LLC is not a party to carrier arbitration proceedings.
By placing an order, customers agree to indemnify and hold harmless Jason’s Plecos & Cichlids LLC from claims arising from carrier delays, temperature exposure, missed pickups, or carrier operational decisions.
These Terms are governed by the laws of the state in which Jason’s Plecos & Cichlids LLC operates.
You waive the right to a jury trial where permitted by law.
All fish sold are listed with approximate size ranges only.
Fish are measured using total length, defined as measurement from the tip of the snout to the end of the tail.
Measurements are approximate and not guaranteed.
Fish grow at different rates.
Minor or moderate size differences do not constitute misrepresentation, incorrect fulfillment, or grounds for refund.
Refunds, replacements, credits, or partial refunds will not be issued for size-related concerns within a reasonable range.
Fish size is not covered under the Live Arrival / DOA Policy.
A fish that arrives alive but larger or smaller than expected does not qualify for a DOA claim.
Size-related concerns do not extend, pause, or reopen the DOA window.
We make good-faith efforts to provide videos of the actual fish for sale whenever reasonably possible.
Fish coloration in video may vary due to lighting, stress, or acclimation status.
Exact color matching is not guaranteed.
Color differences do not constitute misrepresentation or a DOA claim.
No refunds, replacements, credits, or partial refunds will not be issued based solely on color variation when the fish arrives alive.
Fish size and coloration are NOT covered under the Live Arrival / DOA Policy.
A fish that arrives alive but differs in size or color does not qualify as a DOA claim.
Questions before placing an order should be directed through our website or Facebook page prior to checkout.
If a problem with the fish is discovered after the DOA window has passed, the fish is no longer covered under any guarantee.
The DOA ends the moment the fish is verified alive and removed from the bag.
Adding aquarium water to the bag or transferring to quarantine also ends DOA coverage.
What happens in the customer's aquarium is the responsibility of the customer.
If a customer contacts UPS or Southwest Cargo to cancel or reroute a shipment due to unavailability, missed delivery, or any other reason, and the shipment is returned, delayed, held, or results in fish loss, no refund will be issued.
If the fish are returned to our facility, the customer is responsible for all associated shipping costs, return fees, carrier charges, and any related expenses.
Fish that are returned, stressed, delayed, or deceased due to rerouting are not eligible for refund.
Fish shipped in oxygen require careful acclimation.
When a sealed bag is opened, pH may shift and ammonia toxicity may increase rapidly.
Improper acclimation can result in fish death.
The survival of fish during acclimation is not guaranteed.
Deaths during or after acclimation are not eligible for refund.
If a fish dies in your aquarium after being verified alive upon arrival, it is not covered.
Once the one-hour DOA window passes, no guarantee remains.
Late airport pickup or leaving fish outside voids DOA coverage.
Fish are living animals and may die due to stress, water changes, temperature, age, or acclimation.
Fish dying in your aquarium is not a DOA claim.
All new fish should be quarantined.
Even quarantined fish may develop visible or invisible signs of illness due to stress.
We cannot guarantee parasite-free livestock.
Failure to quarantine is the buyer’s responsibility.
If fish are not picked up at the agreed airport location and time, no refund will be issued.
Fish may be destroyed, rehomed, or returned if possible.
Return shipping and associated fees are the responsibility of the customer.
Customers must arrive at the airport at the scheduled arrival time.
Late pickup voids DOA coverage.
If flight arrival changes, customers must adjust accordingly.
You must be present for the first delivery attempt.
If delivery is missed and returned, no refund will be issued.
If UPS is delayed, customers must be available the following day.
Carrier delays are outside our control.
Returned shipments are not refundable.
Some fish species may be dangerous and capable of biting or causing injury.
The buyer assumes full responsibility for safe handling.
We are not responsible for injury, infection, or damage caused by purchased fish.
Entering our facility constitutes acceptance of these Terms & Conditions.
All policies are publicly available online.
Releasing fish into the wild is illegal.
Dead fish should not be flushed.
Releasing fish may spread disease or disrupt ecosystems.
Customers are responsible for confirming legality of species.
We do not sell prohibited species such as snakehead or Asian arowana.
International and domestic wildlife regulations apply.
It is the customer’s responsibility to ensure they are ready to purchase.
Cancelled orders are subject to a 10% cancellation fee based on the entire order, excluding shipping.
For example, a $1,000 order results in a $100 fee.
We frequently update our website throughout the day to update photos, videos, stock quantities, text, etc.
If at any time during this period, a customer purchases a fish, they may end up with different text on their invoice that is no longer available or no longer pertains to that fish, or the price may not match the group quantity.
If it looks too good to be true, it may be a mistake, and we reserve the right to correct these errors and will not accept any incorrect prices, quantities, etc.
If you encounter issues or errors on our website, such as incorrect IDs or any other issues, please feel free to contact us via email at JasonsPlecosCichlids@Outlook.com.
Our farm team will be more than happy to further assist you with any issues you may be facing and ensure that your experience on our website is what it should be.
Also, please feel free to contact us if you have any other questions or concerns.
We value our customers and strive to provide the best customer service to all of our customers.
We reserve the right to correct any errors on the site at any time.
Any price, wording, size, wrong photo, wrong ID, quantity, etc. may result in a cheaper or higher price.
When it is brought to our attention we will fix it.
Any pricing errors will be corrected.
Yes we can take fish, but not all of them.
Please let us know what you have before visiting.
We do pay store credit for fish we really want, but it must be wholesale price, which is what we get the fish for when we import it.
The fish must be healthy, flawless, free of disease, no obvious holes in the head, etc.
Yes, we do offer this service.
If you are local, you can bring your fish to our facility.
Please make sure you transport the fish carefully.
Use multiple bags and do not put many fish in the same bag.
If using a bucket, make sure to put some kind of trash bag or liner bag on the bucket, and make sure any bag you use is not scented.
Do not mix bully fish with others as they will fight in a tote or bucket.
Make sure to use an air stone and air pump to keep the water circulating and make sure the temperature is consistent and not too hot or too cold.
The fish must be easy to sell, not extremely large, healthy, and in good condition.
Please send clear photos and clear videos.
We will agree on a percentage for selling your fish.
We may add them to the site and post them to our Facebook page.
If you are in a remote area we can arrange similar options.
If you ship fish to us, you are responsible for shipping costs.
If something happens to your fish in our facility we are not responsible for mortality or illness.
Fish can die without notice.
Fish Consignment: We can sell your fish on our website or locally and we charge 35% of the total cost of the fish. So if the fish is $1000, we will take $350 and pay you the balance AFTER a successful shipping/ If the fish dies while in our care, we are not responsible.
You must research compatible tank mates for any fish.
Each fish has a different personality.
Compatibility is never guaranteed.
There are no returns or refunds for incompatible fish.
Aggression risk is assumed by the buyer.
Most fish sales such as which fish was sold and where it went such as state or city may be posted to social media platforms such as Facebook or YouTube.
This may include tags, mentions, comments, or links where applicable.
By purchasing fish, you grant us permission to post what was sold.
All information is available during checkout when agreeing to Terms and Conditions.
We welcome feedback from customers after receiving their fish.
Orders are usually shipped about 1-10 days after payment clears.
We ship Monday through Wednesday unless otherwise stated.
If we determine a fish is not ready to ship, it will be shipped the following week.
We do not ship fish immediately after feeding.
It takes about three to five days for fish to digest food.
Waste in a sealed bag can cause ammonia spikes.
After payment, fish may be moved into their own tank and feeding may stop in preparation for shipment.
Fish health is a top priority.
Sometimes when catching fish they may bump into wood or each other and may have minor blemishes.
This is normal.
If a fish has a serious injury, we will not ship it.
We will not reimburse money for minor blemishes.
Some fish will be close to exact and some within approximate range.
Schools of fish are approximate in size.
Fish may be slightly smaller or larger than posted.
We update sizes as best we can during inventory.
Fish are measured from tip of head to tail unless otherwise stated.
We will not remove fish solely to measure them.
You may request a video to judge size.
Sizes are not 100% guaranteed.
We try to make descriptions as accurate as possible.
We research and contact the community for ID help when needed.
100% ID cannot be guaranteed.
If there is a question regarding ID, we may note that.
We post videos of fish when possible.
Customers should review available videos before purchase.
Fish may look different depending on origin.
New imports may receive new photos and videos.
The price listed is the price of the fish.
We cannot give discounts to everyone who asks.
Unless otherwise stated, there are no discounts on single or multiple purchases.
Promotions or coupons may be offered during holidays and announced on the website or Facebook.
We sometimes offer a lot of fish for pre-order.
Pre-order fish can take 1-2 weeks to get to our store, or even longer if it has not yet been imported into the US.
Pre-orders are made on a first come, first served basis.
Purchasing a pre-order does not 100% guarantee you that fish.
If that fish is no longer available, we will refund it, or you can choose another fish.
Some pre-ordered fish do not have photos or videos.
This is because we do not have one in our store yet.
Once it is in our store, we will use that photo as a future reference for that fish until the new fish arrives, and the same goes for the video.
No, we do not hold fish for anyone unless 50% of the payment is made.
After payment, you will have 5 business days, Monday to Friday, to determine the shipping date.
Anything longer than 5 business days, your money will or may be refunded.
Several times, we have held fish for months and the buyer has backed out and no longer wants the fish.
This is unacceptable for a business because we lose sales.
Most of the time, someone else will ask about a fish that is sold, but we let them know it sold.
We take the risk when we keep these fish, so please decide on the shipping date within the allowed timeframe.
We only allow special orders when we are actively accepting special orders.
We do not post availability lists for customers to choose from.
The fish requested and paid for may not actually arrive or may arrive DOA.
We do not like to hold a customer's money unless the fish is in hand.
All tanks have their own water filling and draining system.
No connected tanks.
If one tank has a disease, no other tanks will get that disease.
All nets, containers, etc. are sterilized and each tank has their own net, etc.
Yes, we wholesale fish, but only if you are a legal business.
You must be a limited liability company or equivalent.
You will also need to send proof of this.
We mainly have a large stock of imported fish from South America, Africa and Asia.
We will arrange a one-time restock for special fish whenever a customer needs it.
We work with wholesalers in many countries.
During any promotion or giveaway, if the fish arrives DOA (Dead on Arrival), there is no refund on the fish or shipping.
Sometimes the winner pays for shipping, sometimes not.
We ship all fish the same way we ship other fish.
We do not replace dead fish unless otherwise stated.
Customers can sign up with their email and then have a chance to win a discount code for a percentage of their order.
Codes are only available once per user, per campaign.
Yes, we monitor the weather in the United States.
We often ask our customers what the weather and temperature is like there.
Weather can change in a split second so we monitor as much as possible.
In extreme weather, such as 32 degrees to below 0 degrees or colder, and sometimes in extreme heat, shipping may be delayed due to temperature.
Once the weather stabilizes back to a safer temperature, we will proceed with shipping.
In either case, we will or may use hot or cold packs.
When shipping fish, we sometimes add methylene blue, which helps with any possible diseases, ammonia, nitrites, fungi, or parasites during the transit of potentially stressful fish.
This is a precaution.
Using methylene blue or any other medication does not in any way guarantee that the fish will not contract disease during shipping.
This also helps the fish live in lower oxygen levels during shipping.
We use 72 hour heat packs or whatever is available when needed, as heat packs are a hot commodity in the winter.
All heat packs are first tested to see if they are activated after being opened for about 30 minutes.
Sometimes the heat packs fail to activate when opened, so we make sure everything works fine before sticking inside the box.
This does not mean the heat packs will last the claimed 72 hours.
When the temperature is 50 and below, we typically use 2-6 heat packs per box depending on the size of the box.
If the unfortunate event occurs that one of the fish in the breeding group fails to make it through shipping, for whatever reason, only that fish will be refunded, not the entire group.
Some of the fish in the group will be priced differently than the others, so the price may or may not be divided evenly.
It will be determined on a case-by-case basis.
We all know and have probably heard about how shipping companies handle boxes, how shipments get lost, flights get delayed, etc.
Unless it is a direct misdeed on our part, such as we forgot the heat pack or forgot to add oxygen, which is within our control, we will gladly issue a 100% refund for the price of the fish, but no shipping, special shipping bag or handling fees as stated above, or you can wait for us to send you another fish of equal value or the same fish if it is in stock.
You can also file a claim with the airport if they lost your shipment, were late, or if the shipment was damaged and the fish died.
If the box is damaged, wet, or late, make sure to open the box at the airport, check the fish to make sure they are alive, and record the entire process for video verification.
If they are dead, make sure the agent sees the problem and files a complaint as soon as possible.
You will also need to send us photos of any DOA arrivals within 1 hour of the actual scheduled arrival time of the plane, whether it is a problem with the carrier or ourselves.
In any case, unless we are 100% wrong, the shipping cost will not be refunded.
Shipping is paid by the customer unless otherwise stated.
You must pay the shipping fee to the agent when you pick up the fish at the airport.
Please have your ID ready as they will need to verify you as well as the AWB# aka Airway Bill Number and bring a credit card, they do not accept cash at any or most locations.
If someone else will be picking up your package in Southwest Cargo, you will need to provide us with their name so we can add it to the AWB.
Failure to do so may delay you getting your fish, if any.
Using UPS you will pay us in advance as we have to deliver the shipment to UPS.
If you have your own UPS account you can send us the label for your order.
Any issues with using your own courier account that delays the shipment, there is no DOA guarantee for that shipment.
We or UPS will send you a UPS tracking number on the day of shipment.
Packages are delivered on or before 10:30am, but sometimes later depending on your location, we have seen 8pm.
If the shipment is not delivered by 10:30am or earlier or any time you track, please make sure you call UPS as soon as possible to get an update on the status.
This is your responsibility as it is out of our control.
It is best to call UPS and have them hold the shipment at the facility, especially if it is cold weather.
For flights, we will send you an AWB (Air Bill Number).
You must track the AWB to see when the flight is scheduled to arrive; again, this is your responsibility as it is out of our control.
Flights are often delayed or have multiple stops, so be sure to track your shipment.
Before you drive, always call the airport ahead of time to make sure the plane has landed and is ready to be picked up.
Have the agent verify that your shipment is ready for pickup; you will need to hand the AWB to them.
It usually takes about 30-60 minutes to unload and process the item; it is always good to be a few minutes early if possible.
Every airport is different, so the estimated 30-60 minutes may be shorter or longer, so be prepared.
Often, shipments may be bumped onto another plane due to capacity issues or previous NFG shipments.
There is never a 100% guarantee that the flight we want to ship is the flight we get.
It is a first-come, first-served basis.
If a flight bumps a shipment, they would or should call you to let you know.
This may not happen; it all depends on who is handling the shipment and has the time to call.
They will not call us because it is not our shipment.
Customers must always be ready to pick up their fish later that day or the next day, so be prepared for any emergencies.
We do not have the ability to ship the fish back over the phone because they need someone with ID to physically transport the shipment back.
Once the fish are packed and dropped off they are shipped to the customer.
We also try to choose the best flight options but this is not always the case.
If a flight is not available or the agent advises us not to use a specific flight due to selection or number of connections, then we will use the next best flight.
If you know you will only have one chance to pick up the fish on the day of shipment, do not ship that day.
When you purchase fish from the website, Facebook, email or in person you agree to all the terms and conditions and FAQs.
All of this information is available online for anyone to read.
The handling fee includes miscellaneous items such as bags, boxes, fuel, rubber bands, foam, oxygen, etc.
Currently, this is a $15 fee that applies to all orders.
This can be removed if you choose local pickup and bring your own items to place the fish in bags, buckets, or totes.
Please let us know if you will be bringing items to haul the fish and this fee will be removed or refunded at the time of the visit.
All fish arrive with the exporter’s species ID.
In some cases, fish are misidentified.
If you paid more for the fish than it should have sold for and we can determine it is the wrong species, we will refund the difference.
If you paid less for a fish that was not correctly identified but sold for more, please consider this a gift from us.
We do our best to correctly identify all fish.
You can always send us a message through the Contact Us page or Facebook.
If we are unavailable, an announcement will be made on this website and our Facebook page.
Please always check both of these before sending a message.
Sometimes we are very busy so it may take longer than usual.
Since the shipping is paid and the customer selects a shipping date, we will no longer contact the customer regarding their order unless there is a problem with their order such as the fish died and they need to select a different shipping date.
There is no minimum order.
We want you to buy as much as you like.
We do not want our customers to feel the need to buy more just to make a minimum purchase.
Please note that it may be the same shipping cost if you buy one fish or ten fish because they may fit in one box.
All orders are processed as quickly as possible.
Depending on the number of orders we receive, there may sometimes be delays.
Please allow 24-36 hours before contacting us.
Start by browsing the available fish for sale.
Once you find a fish in stock, click Add to Cart and complete the checkout process.
We will contact you via email, so please make sure all information is complete and 100% accurate, otherwise it may delay the process.
Depending on the fish you are purchasing, the time of year, etc., we will determine the best method of shipping.
If we decide or agree on airport to airport, you will pay the shipping costs when you pick up the fish at the airport.
Currently, we accept PayPal, Stripe, Lightspeed, Square, Zelle, most major credit cards and cash.
Full payment is required before any fish is shipped.
PayPal is the only way to pay for goods or services.
Therefore, both buyers and sellers are protected.
Please do not send through friends and family unless you are a close friend of ours or trust our business.
We currently use UPS overnight delivery and Southwest Cargo overnight or air freight delivery.
Special fish may require Southwest air freight.
All delivery dates shown at checkout or on order confirmation are system-generated estimates and are not guaranteed.
Delivery times are determined solely by the carrier (UPS or airline cargo) and are outside of our control.
Delays may occur due to:
• Carrier routing or operational delays
• Weather conditions
• Mechanical or logistical issues
• High shipment volumes
We do not guarantee specific delivery times, including morning or early delivery windows.
Customers are responsible for monitoring tracking information and being available to receive or pick up shipments at the earliest possible time.
Failure to be available due to unexpected delivery timing does not qualify for refunds, replacements, or claims.
Carrier delays do not extend, pause, or modify the one (1) hour Live Arrival Guarantee (DOA) window.
By placing an order, the customer acknowledges and accepts all risks associated with carrier delivery timing.